Anthony DeShiro
Fitchburg, MA,MA
Summary
Dynamic and reliable professional with a strong work ethic, honed at Wellfleet Cinemas. Proven expertise in customer service and problem-solving, enhancing guest experiences. Skilled in food preparation and maintaining cleanliness standards, contributing to a positive atmosphere. Recognized for effective communication and teamwork, ensuring operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Cinema Crew Member
Wellfleet Cinemas
06.2022 - 11.2023
- Assisted in daily operations of cinema, ensuring smooth guest experiences and efficient service.
- Operated ticketing systems to process customer transactions accurately and promptly.
- Maintained cleanliness and organization of auditoriums and common areas for safety and comfort.
- Provided information about showtimes, promotions, and services to enhance customer engagement.
- Resolved customer inquiries and concerns, fostering a positive atmosphere within the cinema.
- Supported inventory management by monitoring supplies for concessions and reporting shortages.
- Participated in training new crew members on operational procedures and customer service standards.
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
Food Service Cashier
Joeys Food Truck & Catering
04.2020 - 05.2021
- Maintained cleanliness and organization of kitchen and common areas for safety and comfort.
- Resolved customer inquiries and concerns, fostering a positive atmosphere and dining experience.
- Supported inventory management by monitoring supplies for concessions and reporting shortages.
- Participated in training new crew members on operational procedures and customer service standards.
- Greeted guests positively and answered any questions with detailed feedback
Landscape Gardener
Living Landscapes
03.2019 - 11.2019
- Designed and implemented landscape layouts to enhance aesthetic appeal.
- Selected and maintained plants, ensuring optimal growth and health.
- Operated landscaping equipment efficiently for various projects.
- Assisted in soil preparation and planting techniques to improve yield.
- Collaborated with team members to complete projects within deadlines.
- Conducted regular maintenance tasks, including pruning and weeding, for client satisfaction.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Improved plant health and growth with thorough soil preparation, fertilization, and irrigation techniques.
- Minimized weed proliferation in landscaped areas through vigilant monitoring, manual removal, or targeted herbicide applications as needed.
- Maintained a safe working environment by adhering to industry safety standards and conducting regular equipment inspections.
Food Runner
Provincetown House of Pizza
06.2017 - 11.2018
- Delivered food orders promptly to ensure customer satisfaction and efficient service.
- Assisted kitchen staff by preparing ingredients and maintaining cleanliness in work areas.
- Collaborated with servers to track order status and address customer inquiries effectively.
- Monitored dining area for cleanliness, restocking supplies as needed to maintain operational flow.
- Implemented strategies to enhance communication between front-of-house and kitchen staff, improving service speed.
- Resolved customer concerns quickly, contributing to positive dining experiences and repeat business.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Participated in daily inventory checks, ensuring accurate stock levels of menu items and supplies.
Education
High School Diploma -
Nauset Regional High School
Eastham, MASkills
- Excellent customer service
- Strong work ethic
- Food preparation
- Cleanliness standards
- Food safety
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Listening skills
- Reliability
- Team collaboration
- Effective communication
- Customer engagement
- Safety procedures
- Conflict resolution
- Complaint handling
- Public speaking
Timeline
Cinema Crew Member
Wellfleet Cinemas
06.2022 - 11.2023
Food Service Cashier
Joeys Food Truck & Catering
04.2020 - 05.2021
Landscape Gardener
Living Landscapes
03.2019 - 11.2019
Food Runner
Provincetown House of Pizza
06.2017 - 11.2018
High School Diploma -
Nauset Regional High School