Anthony Diaz
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Shiftpod
Napa, CA
03.2018 - Current
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated timely responses to online customer communication and researched complex issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Film Grip
Paramount Pictures
Hollywood, CA
11.2012 - 01.2018
- Collaborated with gaffers to assign appropriate lighting positions and rigging options for camera usage.
- Attended meetings with location scouts and collaborated with director of photography to determine filming logistics.
- Managed rigging grips on variety of projects.
- Strategized with electrical and camera department leaders to confirm setup for lighting and camera configurations.
- Completed equipment setup and offered suggestions for rigging and mounting camera and lighting equipment.
Education
Bachelor of Arts - Television & Film
University of Southern California
Los Angeles, CASkills
- Customer Data Confidentiality
- Customer Order Management
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- High-Volume Call Environments
- Customer Relations
- Excellent written and oral communication
- Technical Support
Certification
Zendesk
Freshdesk
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Service to others is the rent you pay for your room here on earth.
Muhammad Ali
Timeline
Customer Service Specialist
Shiftpod
03.2018 - Current
Film Grip
Paramount Pictures
11.2012 - 01.2018
Bachelor of Arts - Television & Film
University of Southern California
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