Anthony Dix
KAUKAUNA,WI
Summary
Dynamic customer service leader with a proven track record at Schneider Trucking, skilled in problem resolution and team management. Successfully trained and developed staff, enhancing service quality and driving business growth. Known for adaptability and a superior work ethic, I excel in creating efficient processes that elevate customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Team Leader
Schneider Trucking
12.2021 - Current
- Evaluated customer service staff performance and provided constructive feedback.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Identified problem causes and selected optimal solutions.
- Trained and supervised team of customer service representatives in providing quality service.
- Handled customer interactions across varied demographics.
Operations Supervisor
Best Buy
05.2016 - 12.2021
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Kept high average of performance.
- Improved office operations by automating tasks.
- Managed a team of 60 associates.
Team Leader
Best Buy
05.2015 - 05.2016
- Assisted in training a team of top performers.
- Conducted regular reviews of sales and identified areas for improvement.
- Delivered targeted group training sessions to enhance selling capabilities.
Customer Service Associate
Best Buy
11.2014 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
Associates - Culinary Arts / Hotel And Restaurant Management
Fox Valley Technical College
Appleton, WI12.2016
Skills
- Problem resolution
- Order fulfillment
- Report preparation
- Call center experience
- Team management
- Transportation management
- Technical support
- Administrative support
- Data management
- Organization and recordkeeping
- Performance monitoring
- Adaptable to changing demands
- Creativity and originality
- Sufficient in all Microsoft applications
- Inventory management
- Employee training
- Driving business growth
- Superior work ethic
- Process and procedure development
- Staff scheduling
Timeline
Customer Service Team Leader
Schneider Trucking
12.2021 - Current
Operations Supervisor
Best Buy
05.2016 - 12.2021
Team Leader
Best Buy
05.2015 - 05.2016
Customer Service Associate
Best Buy
11.2014 - 05.2015
Associates - Culinary Arts / Hotel And Restaurant Management
Fox Valley Technical College
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