Kirk Horner
Gainesville,GA
Summary
Detail-oriented professional with extensive experience in customer service and team leadership. Known for exceptional problem resolution skills and fostering a collaborative workplace. Committed to driving customer satisfaction and operational efficiency.
Overview
35
35
years of professional experience
Work History
Customer Service Team Leader
Publix
Cumming, Georgia
09.2014 - Current
- Resolved customer complaints by delivering tailored solutions and support, enhancing customer satisfaction.
- Developed onboarding program for new employees focused on customer interaction best practices and company policies.
- Facilitated team-building activities and engagement initiatives to strengthen team cohesion and morale.
Assistant Customer Service Manager
Kroger
Alpharetta, Georgia
08.2007 - 08.2014
- Resolved escalated customer issues promptly to maintain satisfaction.
- Implemented feedback systems to gather customer insights, informing service enhancements.
- Coordinated schedules to optimize coverage during peak hours, enhancing customer service.
- Maintained clean, organized work environment, contributing to positive shopping experience.
Bookkeeper
Hannaford Supermarket
Portland, Maine
04.1991 - 05.2005
- Maintained financial records using accounting software and spreadsheets to ensure accuracy in reporting.
- Reconciled bank statements to ensure accurate cash flow management.
- Balanced 40+ Cash Drawers at end of shift, preparing Cash and Check deposits and reconciling store funds
- Entered deposits, credit card charges, and sales entries to streamline cash management.
- Processed 50-60 lottery transactions and sold 20 money service products daily to support revenue generation.
Education
Bachelor of Science - Accounting
University of Northern Georgia
Dahlonega, GA05-2029
Associate of Science - Accounting
Andover College
Portland Maine06-2004
Skills
- Customer service
- Service excellence
- Problem resolution
- Team leadership
- Employee supervision
- Coaching
- Coordinate schedules
- Time management
- Task prioritization
- Attention to detail
- Retail store support
- Financial reporting
- Call answering
Timeline
Customer Service Team Leader
Publix
09.2014 - Current
Assistant Customer Service Manager
Kroger
08.2007 - 08.2014
Bookkeeper
Hannaford Supermarket
04.1991 - 05.2005
Bachelor of Science - Accounting
University of Northern Georgia
Associate of Science - Accounting
Andover College