Fatiama Williams
Charleston,SC
Summary
Results-driven Supervisor in Office and Administrative Support with expertise in optimizing processes and enhancing team productivity. Led initiatives to streamline operations and resolve conflicts, contributing to improved organizational efficiency. Focused on implementing effective policies that drive compliance and support professional development.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Team Leader
Food Lion Grocery
Charleston, SC
06.2026 - 09.2026
- Supervised front-end customer service at Food Lion grocery registers.
- Assisted cashiers with price checks, voids, and transaction questions.
- Resolved customer concerns at service desk with courteous communication.
Assistant Teacher
Cadence Academy Preschool
Charleston, SC
04.2025 - 07.2026
- Supported lead teacher with preschool classroom activities at Cadence Academy Preschool.
- Prepared learning materials for daily early childhood lessons.
- Guided children through transitions, circle time, and group activities.
- Supervised children during indoor play, meals, and outdoor activities.
- Assisted with diapering, toileting, and handwashing routines.
- Sanitized toys, tables, and classroom surfaces throughout the day.
- Communicated daily updates with parents and preschool staff.
Area Cleaner
Crothall Healthcare @MUSC
Charleston, South Carolina
08.2025 - 12.2025
- Cleaned patient rooms and public areas using Crothall Healthcare environmental services procedures at MUSC.
- Sanitized patient-care areas using infection-control protocols and approved cleaning supplies.
- Disinfected high-touch surfaces following infection control and isolation guideline.
- Sanitized bathrooms including toilets, sinks, and floors to maintain hygiene standards, including toilets, sinks, countertops, mirrors, and floors.
- Removed trash, linen, and biohazard waste from assigned work areas.
- Restocked cleaning supplies and maintained EVS carts for daily use.
- Operated floor care equipment to scrub, mop, and polished hard surfaces.
- Followed MUSC cleaning schedules and completed the assigned areas in a timely manner.
- Supported nurses, patients, and visitors with courteous service and clear communication.
Caregiver For Elderly
Brookdale Assisted Living
Charleston, SC
01.2023 - 02.2023
- Assisted Brookdale Assisted Living residents with bathing, dressing, and grooming.
- Supported bathing, dressing and personal care needs.
- Supported daily living routines and personal care for assisted living residents.
- Monitored resident safety and reported changes to nursing staff.
- Provided medication reminders following Brookdale care plans and instructions.
- Helped residents move safely with walkers, wheelchairs, and transfers.
- Prepared meals and helped serve dining room residents.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Education
Burke High School
Charleston, SCSkills
- Register operations
- Service desk procedures
- Cash drawer reconciliation
- Refund transactions
- Cash handling
- Employee training
- Training development aptitude
- Customer service
- Customer service excellence
- Sales expertise
- Problem solving
Languages
English
Professional
Certification
- Work(First Aid/CPR Certificate) American Red Cross/ Charleston SC April 2025-April 2026
- Certified in Medical Front Desk Medical School/ Charleston SC June 2008-June 2009
Timeline
Customer Service Team Leader
Food Lion Grocery
06.2026 - 09.2026
Area Cleaner
Crothall Healthcare @MUSC
08.2025 - 12.2025
Assistant Teacher
Cadence Academy Preschool
04.2025 - 07.2026
Caregiver For Elderly
Brookdale Assisted Living
01.2023 - 02.2023
Burke High School