Anthony D. Santos
Atlanta
Summary
Experienced hospitality professional prepared for this role. Proven track record in managing front-of-house operations and delivering outstanding customer service. Known for strong team collaboration and adaptability in dynamic environments. Demonstrates effective communication and leadership skills.
Overview
8
8
years of professional experience
Work History
FOH Supervisor
Planta
10.2024 - Current
- Supervised front-of-house operations to ensure exceptional customer service and satisfaction.
- Coordinated scheduling and staffing to optimize workflow during peak hours.
- Implemented training programs that improved team performance and efficiency.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Conducted regular inventory checks to maintain stock levels and minimize waste.
Security Supervisor
Allied Universal Security Services
03.2024 - 04.2025
- Supervised daily security operations, ensuring compliance with safety protocols and procedures.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Conducted regular site inspections to identify vulnerabilities and implement corrective measures.
- Collaborated with law enforcement agencies to enhance security measures and incident response plans.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Key Holder/Assistant Manager
Psycho Bunny
11.2022 - 08.2023
- Responsible for the daily store operations to include opening and closing
- Managing the store’s security alarm system
- Ensuring that the store is always clean and properly organized
- Assisting store cashiers at peak periods
- Setting employee schedules
- Attending to customer requests and inquiries
- Filling in for upper leadership when required
- Traveling to other store locations to train new team members/opened new locations
Shift Lead/Ace Trainer/Brand & Marketing Ambassador
Topgolf
11.2019 - 08.2022
- Operated bus carts, bussed tables, guest check-in, maintained a safe and clean environment
- Delivered and maintained a consistent rotation of food and beverages to our customers
- Chosen as a Brand and Event Ambassador to attend and coordinate outreach events
- Marketed the benefits of hosting and partaking in the memorable Topgolf experience
- Hosted activities for events to engage guest in fun and team-oriented games
- Built bonds between corporate team members to include new and returning customers
- Trained new team associates on various daily duties
- Assisted in the TopGolf hiring and training process of new associates
Shift Lead
Pita Mediterranean Street Food
05.2019 - 06.2021
- Responsible for managing our kitchen flow and staff at our multiple locations
- Shift Cook, food prepper, and daily kitchen duties
- Interacted daily with fifty plus customers while responding to customer inquiries
- Received and tracked orders in a high demanding environment.
Pet Care Associate/Groomer
PetSmart
10.2017 - 07.2019
- Responsible for handling the daily care of our customer pets with grooming, sanitation, medication and feeding schedules.
- Operated the check-in system, scheduling, and maintained all appointments.
- Marketed and successfully sold an average of 20-25 additional pet services a week.
Education
Associates Degree - Business Administration
Georgia Military College
Fayetteville, GA01.2019
Skills
- Clear and concise communication
- Detail-oriented
- Compassionate & empathetic
- Results-oriented
- Interpersonal communication
- Experienced with Microsoft Office applications
- Guest relations
- Food safety compliance
Timeline
FOH Supervisor
Planta
10.2024 - Current
Security Supervisor
Allied Universal Security Services
03.2024 - 04.2025
Key Holder/Assistant Manager
Psycho Bunny
11.2022 - 08.2023
Shift Lead/Ace Trainer/Brand & Marketing Ambassador
Topgolf
11.2019 - 08.2022
Shift Lead
Pita Mediterranean Street Food
05.2019 - 06.2021
Pet Care Associate/Groomer
PetSmart
10.2017 - 07.2019
Associates Degree - Business Administration
Georgia Military College
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