Allyssa Hester
Washington,DC
Summary
Experienced hospitality professional prepared for this role. Proven track record in managing front-of-house operations and delivering outstanding customer service. Known for strong team collaboration and adaptability in dynamic environments. Demonstrates effective communication and leadership skills.
Overview
5
5
years of professional experience
Work History
FOH SUPERVISOR
Chartwells
Washington D.C.
01.2024 - Current
- Supervised front-of-house operations, ensuring exceptional customer service and efficient workflow, while managing a team of staff to maintain high standards of hospitality and compliance with company policies at Chartwells.
Wax Specialist
European Wax Center
01.2023 - 01.2024
- Maintained a clean and sanitized work environment to ensure guest safety and comfort.
- Delivered efficient and timely waxing services, consistently preparing for upcoming appointments to maintain service flow.
Switchboard Operator
Midtown Group
01.2022 - 01.2023
- Ensured timely and efficient communication by managing call transfers to appropriate departments for guests and employees.
- Maintained and updated the event calendar to facilitate organized scheduling and planning.
- Conducted daily operational checklists to ensure readiness and functionality of communication systems.
Server & Hostess
Clydes Restaurant
01.2021 - 01.2022
- Maintained punctuality and ensured the preparation and cleanliness of assigned sections to deliver a welcoming dining environment.
- Efficiently processed customer orders and accurately entered them into the system to ensure prompt and precise food preparation.
- Verified the accuracy of food and drink orders before serving to enhance customer satisfaction and dining experience.
Education
Esthetician Licensed - Esthetics
Bennett Career Institute
07.2022
High School Diploma - General Education
NCP Public Charter HS
01.2015
Skills
Facilitated prompt resolution of issues to maintain high levels of customer satisfaction
Facilitated clear and concise communication to support project objectives
Utilized advanced communication skills to facilitate effective collaboration and information exchange
Maintained confidentiality standards to protect sensitive information and uphold trust
Teamwork Orientation
Food safety compliance
Guest relations
Complaint handling
Staff motivation
Policy enforcement
Training and mentoring
Pre-shift walk-through
Staff supervision
Timeline
FOH SUPERVISOR
Chartwells
01.2024 - Current
Wax Specialist
European Wax Center
01.2023 - 01.2024
Switchboard Operator
Midtown Group
01.2022 - 01.2023
Server & Hostess
Clydes Restaurant
01.2021 - 01.2022
Esthetician Licensed - Esthetics
Bennett Career Institute
High School Diploma - General Education
NCP Public Charter HS