Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Rowan Ellis

Rowan Ellis

Brooklyn,NY

Summary

Directed security operations with a focus on team management and protocol execution. Oversaw a team of security officers, fostering a culture of accountability and responsiveness to incidents. Championed training initiatives to enhance team performance and safety standards in high-pressure situations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Site Security Supervisor

Beau Dietl & Associates
New York, NY
06.2024 - Current
  • Supervised a team of 15 security officers, ensuring the safety and security of the site
  • Conducted regular inspections to identify potential security vulnerabilities and recommended appropriate corrective actions
  • Trained new security officers on standard operating procedures, emergency protocols, and use of surveillance equipment
  • Monitored CCTV cameras and alarm systems to detect any suspicious activities or breaches in security
  • Developed and implemented comprehensive security protocols to protect personnel, assets, and property
  • Responded promptly to incidents such as thefts, accidents, or disturbances, taking appropriate action as necessary
  • Maintained accurate records of all incidents, investigations, and daily activity logs for future reference
  • Performed regular patrols of the site premises to deter unauthorized access or criminal activities
  • Served as the primary point of contact for any security-related concerns or inquiries from employees or visitors
  • Demonstrated strong leadership skills by effectively delegating tasks and responsibilities within the team

Amazon Warehouse Associate

Amazon Warehouse
Carteret, NJ
08.2021 - 08.2022
  • As an Amazon Associate I have many responsibilities. Those responsibilities include (Water Spider), (Indicter), (Unloader), (Diverter), (Stower), (Picker). As a water spider my responsibilities are scanning/ unloading all the freight from the trucks and moving them to the six conveyor belts where they will be inducted. The freights are usually between 28k to 32k, during peak it goes to 40k to 50k. I am on the overnight schedule so this must be completed by 8:30am. As an indicter I'm responsible for quickly scanning all products on my belt while motivating the other inducters to maintain the pace that's needed for us to finish in a timely manner. As an unloader I must unload the freight quickly onto the conveyor belt without overwhelming the inducter. As a Diverter I'm responsible for moving the packages to to proper belt for the packages to be stowed. As a stower all packages assigned to the lanes I'm responsible for must be scanned and stowed in their assigned bags. As a picker I'm responsible for bringing all packages and staging them to their correct routes for when the Amazon drivers arrive to load their trucks.
  • Efficiently pulled and prepared orders for shipment, ensuring accuracy and timeliness
  • Utilized handheld scanners to locate and retrieve items from designated locations within the warehouse
  • Maintained a clean and organized work area, promoting safety and efficiency
  • Collaborated with team members to meet daily production goals and deadlines
  • Operated material handling equipment such as forklifts or pallet jacks to transport goods within the warehouse
  • Assisted in inventory management by conducting regular cycle counts and reporting discrepancies
  • Followed established procedures for labeling, packaging, and securing shipments for transportation
  • Communicated effectively with other supervisors regarding any issues or concerns related to order fulfillment process
  • Adhered to all company policies, procedures, and safety regulations while performing job duties
  • Maintained accurate records of pulled orders using computer systems or manual documentation methods
  • Collaborated with other departments such as receiving or shipping to resolve any order-related discrepancies or delays
  • Managed multiple tasks simultaneously in a fast-paced environment without compromising accuracy
  • Safely operated warehouse equipment following proper training procedures
  • Assisted in the training of new warehouse personnel on picking procedures and safety protocols
  • Prioritized safety at all times by following established guidelines for lifting heavy objects and operating machinery
  • Participated actively in team meetings, providing input on process improvement initiatives

Custodian/Janitor

Elite Office Cleaning
Brooklyn, NY
05.2017 - 11.2017
  • Maintained trash receptacles.
  • Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
  • Cleaned restrooms.
  • Ordered cleaning supplies.
  • Maintained company grounds/performed light maintenance
  • Engaged alarm at the close of business.
  • Developed and implemented efficient cleaning schedules to ensure all areas were cleaned thoroughly and on time
  • Trained new custodial staff members on proper cleaning techniques, safety protocols, and equipment operation
  • Maintained inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times
  • Collaborated with the facilities management team to identify and address any maintenance or repair needs in a timely manner
  • Implemented environmentally friendly cleaning practices, reducing chemical usage by XX% while maintaining cleanliness standards
  • Responded promptly to any custodial emergencies or urgent requests for clean-up or repairs
  • Led efforts in waste reduction by implementing recycling programs throughout the facility, resulting in a XX% decrease in landfill waste annually
  • Ensured compliance with OSHA guidelines regarding hazardous materials handling and disposal
  • Maintained accurate records of work performed, including incident reports, supply orders, maintenance logs etc
  • Conducted regular inspections of custodial work areas to ensure compliance with sanitation standards

Carpenter

Rovini Concrete Corp
New York, NY
02.2015 - 12.2015
  • Anchored and braced forms and other structures in place to complete precise joining and high-quality work.
  • Identified and requested any and all PPE necessary to perform tasks.
  • Worked independently on projects and tasks within a carpentry team.
  • Cut timber, panels and other wooden materials according to measured dimensions.
  • Safely used band, circular, jig, reciprocating, chop and compound miter saws.
  • Utilized a variety of tools and equipment such as saws, drills, sanders, and routers to complete carpentry projects
  • Performed precise measurements and cuts to ensure proper fitment of materials
  • Maintained a clean and organized workspace throughout the duration of each project
  • Collaborated with other tradespeople such as electricians and plumbers to ensure seamless integration of carpentry work into larger projects
  • Followed all safety protocols when operating power tools or working at elevated heights
  • Managed inventory levels by tracking supplies used on various projects
  • Ensured compliance with building codes and regulations during all stages of construction
  • Assembled scaffolding, ladders, and other temporary structures when required
  • Erected scaffolding or ladders for assembling structures above ground level
  • Closely inspected finished products for defects ensuring high-quality craftsmanship
  • Operated woodworking machinery including saws, nail guns, and sanders safely
  • Sourced materials from suppliers at competitive prices while maintaining quality standards
  • Framed structures such as walls, floors, and roofs using precise measurements

Network Engineer

AT&T Corp
White Plains, NY
01.2011 - 12.2014
  • Actively participated in meetings with departmental managers to discuss project status and determine course of action.
  • Resolved a queue of around 500 trouble tickets by prioritizing urgent issues.
  • Project manager for various queues pertaining to identifying and resolving customer issues including natural disasters.
  • Troubleshoot circuits and delegated trouble tickets to in house techs as well as referring troubles out to the local exchange carrier.
  • Escalated as well as accepting 1st and 2nd level escalations to resolve troubles quickly.
  • Tested circuits upon completion to ensure clean connectivity.
  • Was also end to end point person on certain troubles.
  • Performed regular maintenance and troubleshooting to ensure optimal performance of telecommunications infrastructure
  • Managed the installation of new phone lines, ensuring proper connectivity and functionality
  • Provided technical support to end-users for telecommunication-related issues
  • Assisted in the planning and execution of disaster recovery strategies for telecommunications infrastructure
  • Maintained inventory records for all telecommunication equipment including serial numbers, locations, and warranty information
  • Trained staff members on how to effectively use various telecommunication tools such as VoIP phones or video conferencing software
  • Led a team responsible for managing large-scale telecom projects from initiation through completion within budgetary constraints
  • Served as a subject matter expert on industry best practices related to telecommunications technology
  • Maintained accurate documentation of all telecom-related activities including system configurations, changes, upgrades, etc
  • Collaborated with cross-functional teams during office relocations or expansions to ensure seamless transition of telecommunication services
  • Served as a point of contact for vendors regarding technical support escalations or service disruptions

Construction Laborer

RCJ Construction
New York, NY
06.2008 - 10.2011
  • Attended all safety training offered by employer to improve overall knowledge of safety measures and recognize areas requiring improvement.
  • Coordinated communications between equipment operators by using radios and hand signals
  • Prepared sites by erecting scaffolds, fences, and temporary structures.
  • Assisted with pouring concrete and flagging.
  • Collaborated with team members to complete construction projects within strict deadlines
  • Operated various power tools and equipment safely and efficiently
  • Maintained a clean and organized work area to ensure safety and efficiency
  • Executed concrete pouring and finishing techniques for foundations, sidewalks, driveways, etc
  • Installed drywall panels using precise measurements for accurate fitting
  • Followed all safety protocols and regulations while working on construction sites or in hazardous environments
  • Assisted in the assembly of structural components such as beams, columns, walls, etc
  • Trained new team members on proper use of tools/equipment resulting in reduced errors
  • Ensured compliance with building codes/regulations during all construction activities
  • Safely dismantled structures following demolition plans without any incidents or accidents
  • Coordinated with subcontractors/tradespeople to ensure smooth execution of project milestones/tasks
  • Executed precision measurements using various tools (tape measure, level, laser) for accurate installations
  • Maintained a high standard of quality control by conducting thorough inspections at different stages of construction projects
  • Served as a reliable point of contact for clients/vendors/subcontractors regarding project updates/statuses
  • Leveraged strong communication skills to effectively collaborate with team members from diverse backgrounds/experience levels
  • Mentored junior laborers/apprentices providing guidance/support throughout their professional development journey
  • Ensured compliance with OSHA regulations by promoting a culture of safety awareness among team members

Network Engineer

AT&T Corp
White Plains, NY
01.2005 - 01.2008
  • Contacted manufacturers and vendors for warranty repairs and replacements.
  • Provided Tier II support for customer service maintenance and tech support for the local access provider.
  • Ensured troubles follow all external trouble resolution protocols and escalation processes.
  • Proactively monitored the local access provider's work list to ensure forward movement on trouble tickets that requires prompt escalations.
  • Effectively communicated with clients and their management team to verify the state of their circuits after issues were resolved and circuits tested.
  • Performed regular maintenance and troubleshooting to ensure optimal performance of telecommunications infrastructure
  • Managed the installation of new phone lines, ensuring proper connectivity and functionality
  • Provided technical support to end-users for telecommunication-related issues
  • Assisted in the planning and execution of disaster recovery strategies for telecommunications infrastructure
  • Evaluated new technologies in the field of telecommunications to recommend improvements or cost-saving solutions
  • Maintained inventory records for all telecommunication equipment including serial numbers, locations, and warranty information
  • Trained staff members on how to effectively use various telecommunication tools such as VoIP phones or video conferencing software
  • Led a team responsible for managing large-scale telecom projects from initiation through completion within budgetary constraints
  • Served as a subject matter expert on industry best practices related to telecommunications technology
  • Conducted regular performance testing of telecommunications equipment to identify any bottlenecks or areas for improvement
  • Evaluated new telecom products or services in the market to recommend enhancements or cost-saving measures
  • Maintained accurate documentation of all telecom-related activities including system configurations, changes, upgrades, etc
  • Collaborated with cross-functional teams during office relocations or expansions to ensure seamless transition of telecommunication services
  • Served as a point of contact for vendors regarding technical support escalations or service disruptions

Education

High School Diploma - undefined

William Grady HS
Brooklyn, NY
12.1989

Skills

Provided outstanding customer service to foster positive client relationships

Applied analytical skills to assess intricate data sets, facilitating informed decision-making

Managed heavy lifting operations to streamline workflow and improve operational effectiveness

Led collaborative efforts among teams to achieve project deadlines Guided colleagues in task execution to ensure timely completion Cultivated a team-oriented culture by facilitating transparent discussions

Oversaw cleanliness and organization of assigned spaces Collaborated with team members to execute daily housekeeping responsibilities Fostered a hospitable atmosphere for guests

Refined administrative processes to support seamless office functionality

Oversaw production line operations to enhance efficiency and maintain quality benchmarks Collaborated with team members to resolve equipment malfunctions, significantly reducing downtime Streamlined material organization to optimize inventory control processes

Monitored and enforced OSHA standards and regulations for five years to maintain compliance and protect employee well-being

Led initiatives to improve customer satisfaction through effective inquiry resolution Fostered collaboration between customers and service teams to address product-related challenges Championed communication strategies to enhance service delivery

Developed and deployed comprehensive network infrastructure solutions to enhance operational efficiency

Oversaw implementation of security protocols to protect sensitive information Guided team members in recognizing and addressing potential security threats Collaborated in the development of safety procedures to strengthen workplace security

Facilitated thorough candidate interviews to ensure qualifications meet organizational standards and cultural compatibility

Managed team workflows to streamline processes and encourage effective teamwork

Cultivated teamwork and communication to drive successful attainment of collective goals

Managed janitorial operations with a focus on maintaining high cleanliness and safety standards across facilities

Facilitated project success by managing document and report preparation for teams Guided colleagues in capturing essential meeting notes accurately Improved overall communication flow with prompt document readiness

Led customer support initiatives via live chat to effectively address inquiries Guided users on product features and troubleshooting strategies Partnered with team members to elevate overall customer satisfaction levels

Implemented streamlined scheduling and prioritization strategies to improve operational efficiency

Managed inventory control operations to streamline materials management and reduce waste

Managed material transport operations using pallet jack to optimize warehouse efficiency Led team efforts in inventory organization through strategic equipment use Oversaw loading and unloading processes to streamline workflow and improve productivity

Led teams through project completion, ensuring adherence to timelines and scope Championed time management strategies to enhance overall productivity Fostered collaboration among team members to elevate customer communication and service delivery

Developed and implemented communication strategies to promote effective teamwork

Developed and enforced cash handling protocols to maintain transaction integrity

Utilized strong verbal and written communication skills to strengthen teamwork and project outcomes

Led initiatives to support sales team in reaching monthly objectives through strategic communication and assistance Addressed customer inquiries and implemented solutions to elevate satisfaction levels Coordinated with team members to design promotional events that enhanced product visibility

Administered Windows operating systems to maintain optimal functionality and safeguard against vulnerabilities

Facilitated guest inquiries and requests to elevate overall satisfaction Collaborated with team members in daily operations to reinforce service excellence Cultivated a friendly environment through engaging interactions with patrons

Streamlined reporting and analysis workflows to improve data accuracy and efficiency

Managed team activities to drive performance optimization and ensure adherence to organizational guidelines

Facilitated customer selection of additional products to enhance overall purchase experience Collaborated with sales team to drive promotion of related items, resulting in increased sales Cultivated customer relationships to strengthen loyalty and encourage repeat transactions

Led teams in research initiatives to align with project goals Partnered with colleagues to aggregate relevant data Guided analysis of results to enhance strategic decision-making

Managed materials handling processes to enhance operational efficiency and ensure effective inventory control

Oversaw order selection and packing processes to ensure prompt delivery Enhanced inventory management through effective product organization Partnered with team members to promote a clean and safe workplace culture

Applied essential mathematical techniques to enhance accuracy of data analysis processes

Managed custodial teams to maintain high levels of cleanliness and safety across facilities

Oversaw professional phone interactions with clients and colleagues to enhance relationship management Guided team members in effectively addressing customer inquiries Cultivated clear communication through active listening and timely feedback

Analyzed and corrected technical problems to ensure optimal system functionality

Oversaw construction activities to facilitate timely project completion Coordinated with team members to enforce safety protocols on-site Streamlined material and tool organization to optimize workflow

Led initiatives to address customer inquiries and resolve issues, resulting in increased satisfaction Developed efficient solutions to fulfill customer requirements Partnered with team members to optimize service delivery processes

Formulated and executed customer relationship management strategies aimed at fostering stronger client connections

Oversaw safety and security protocols to mitigate risks and vulnerabilities Collaborated with team members to implement regular inspections and audits Facilitated identification of potential hazards to enhance operational safety

Managed inventory control and logistics processes to ensure timely product availability

Oversaw execution of supervised learning initiatives aimed at optimizing model accuracy and performance

Developed and enforced comprehensive safety practices aimed at promoting a secure work environment

Oversaw daily cleaning operations to maintain facility standards Collaborated with team members to enhance cleanliness and organization Fostered a welcoming environment for all visitors through diligent upkeep

Mediated disputes to foster a collaborative environment and improve overall team efficiency

Oversaw coordination of dispatch operations to optimize timely delivery of goods Guided team members in logistics management and shipment tracking Maintained precise records of dispatched items to enhance operational efficiency

Facilitated guest inquiries and requests to elevate service quality Guided resolution of issues to enhance guest satisfaction Partnered with team members to cultivate a positive atmosphere

Developed and implemented thorough cleaning procedures to maintain high levels of hygiene and safety

Led initiatives to enhance customer satisfaction by addressing inquiries and resolving product-related issues Coordinated effectively between customers and service teams to streamline communication

Conducted systematic troubleshooting to enhance system performance and reliability

Implemented janitorial services to maintain cleanliness and uphold hygiene standards across facilities

Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented feedback mechanisms to drive continuous improvement in service delivery

Conducted systematic troubleshooting to enhance system performance and reliability

Oversaw daily janitorial operations to maintain high standards of cleanliness Coordinated cleaning schedules to optimize efficiency and effectiveness Trained new staff on best practices for facility maintenance

Customer service

Troubleshooting

Janitorial

Certification

  • Site Safety
  • Guard Card
  • Driver's License
  • OSHA 30

Accomplishments

Implemented a more precise way of conducting patrols increasing visibility now adopted by all shifts. Also upgraded officers appearance showing uniformity as well as safety equipments making guards more confident performing there duties.

Timeline

Site Security Supervisor

Beau Dietl & Associates
06.2024 - Current

Amazon Warehouse Associate

Amazon Warehouse
08.2021 - 08.2022

Custodian/Janitor

Elite Office Cleaning
05.2017 - 11.2017

Carpenter

Rovini Concrete Corp
02.2015 - 12.2015

Network Engineer

AT&T Corp
01.2011 - 12.2014

Construction Laborer

RCJ Construction
06.2008 - 10.2011

Network Engineer

AT&T Corp
01.2005 - 01.2008

High School Diploma - undefined

William Grady HS