Anthony Durling
Computer Information Systems
New Lenox,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to embrace new challenges and acquire diverse skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Support Technician
Spindle
08.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IT Volunteer
The Sight Seer
10.2023 - 12.2023
- Improved organizational efficiency by creating a entirely new documentation for all volunteers to follow.
- Organized the NPO's files into a new platform for ease of use and overall better file management.
- Updated the website design to modernize the look of the current website they were using.
- Performed troubleshooting to make sure the new website worked properly for customers and all aspects of the website are still there.
- Worked as a IT consultant for the NPO answering any technical questions they may have and fixing any issues that they are having within the organization.
Technology Intern
Spindle
05.2023 - 08.2023
- Installed, configured and maintained 100s of customer IOT devices.
- Connected to server of clients to perform server backups and upgrades.
- Troubleshoot & resolved tablet connectivity issues that customers have reported.
- Configured and tested new software and hardware prior to deployment.
- Responded to customer tickets via Zendesk.
Junior Support Specialist
Spindle
05.2019 - 08.2021
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Used software to create and update tracking documents.
- Performed hardware assembly.
- Assisted in training new hire on how to configure and program equipment.
Education
Bachelor of Science - Computer And Information Systems
Grand Valley State University
Allendale, MI 09.2020 - 12.2023
Associate of Applied Science - Network And System Administration
Joliet Junior College
Joliet, IL 09.2018 - 05.2020
Skills
Application installations
Technical issues analysis
Teamwork and Collaboration
Problem-Solving
Knowledge in Python, Java, Visual Basic, HTML, & CSS
Familiar with Oracle
Data Visualization in Tableu & Power BI
Skilled in leveraging AI-powered language models for various applications
Familiar with VMware
Microsoft Office
Troubleshooting
Ticket management
Remote Support
Data Recovery
Backup Management
Windows Server
Zendesk
Technical Support
Accomplishments
Certificate of "Network Security Foundation" with Honors, Joliet Junior College
Certificate of "Advanced Cyber Security and Net Development" with Honors, Joliet Junior College
Certificate of "IT Computer Support" with Honors, Joliet Junior College
Timeline
IT Volunteer
The Sight Seer
10.2023 - 12.2023
Support Technician
Spindle
08.2023 - Current
Technology Intern
Spindle
05.2023 - 08.2023
Bachelor of Science - Computer And Information Systems
Grand Valley State University
09.2020 - 12.2023
Junior Support Specialist
Spindle
05.2019 - 08.2021
Associate of Applied Science - Network And System Administration
Joliet Junior College
09.2018 - 05.2020