Anthony Duru
Irvington
Summary
Proactive, goal-oriented professional recognized for exceptional time management, problem-solving abilities, and strong computer skills. Reliable and adaptable with a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success and contribute to organizational growth. A results-driven mindset ensures a focus on achieving objectives while fostering a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Front Desk Guest Service Agent
Hilton Hotel, Elizabeth New Jersey
03.2025 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
Intern
Union County Sheriff's Office
06.2025 - 08.2025
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Explored new technologies, federal agencies and various court divisions to gain a proper orientation of the Criminal Justice System.
- Gathered, organized and input information into digital database.
Externship
Digital Marketing and CPC Analysis Expedia
04.2025 - 05.2025
- Analyzed Global digital trends across travel and retail media industries. Developed insights and guides into corporate strategic planning.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Part-time Front Desk Guest Service Agent
Hilton hotel, Short-hills New Jersey
10.2024 - 03.2025
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.
Front Desk Agent
Hilton Hotel, Nottingham England
08.2022 - 09.2024
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
AS - Criminal Justice with a certificate in Homeland security
Union County College Cranford New Jersey
Cranford, New Jersey04-2026
Law with Criminology
Nottingham Trent University
United Kingdom07-2023
Skills
- Data and Analytical Skills
- Customer Service
- Business Management
- Cyber security
- Guest relations
- Language proficiency
- Front office management
Accomplishments
- Student Athlete (BUCS/NJCAA,NCAA)
- Sheriff's office intern
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by a significant amount.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
LANGUAGES
English, French and latin.
Timeline
Intern
Union County Sheriff's Office
06.2025 - 08.2025
Externship
Digital Marketing and CPC Analysis Expedia
04.2025 - 05.2025
Front Desk Guest Service Agent
Hilton Hotel, Elizabeth New Jersey
03.2025 - Current
Part-time Front Desk Guest Service Agent
Hilton hotel, Short-hills New Jersey
10.2024 - 03.2025
Front Desk Agent
Hilton Hotel, Nottingham England
08.2022 - 09.2024
AS - Criminal Justice with a certificate in Homeland security
Union County College Cranford New Jersey
Law with Criminology
Nottingham Trent University
INTERNSHIPS
- Union County Sheriff's Office — Intern
- References are available upon request.
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