- Cooking
- Wine Tasting
- Acting and Theater
Anthony Edgar
Port Charlotte
Summary
Utilize my management skills and experience to manage and improve a multi-million dollar operation to exceed sales and profit goals and to achieve number one ranking among store or business within district area.
Big Box Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multitasking strengths. Experienced at problem-solving, customer service and hiring and training hardworking quality staff.
Overview
39
39
years of professional experience
Work History
Princess Cruise Vacation Planner
Princess Cruises Lines
Port Charlotte, FL
01.2022 - 01.2025
- Assisted guests with special requests, ensuring a seamless and enjoyable cruise experience.
- Reduced customer complaints by promptly addressing concerns and implementing proactive solutions.
- Boosted sales performance by providing tailored vacation recommendations and upselling packages.
- Managed complex bookings involving multiple destinations or special accommodations, demonstrating a deep understanding of the intricacies involved in cruise planning.
Owner Operator and Head Coach
FocalPoint Business Coaching, Consulting and Training
Port Charlotte, USA
07.2012 - 07.2015
- Company Overview: Take a BIG STEP towards ACHIEVING MORE! Any business owner, employee team or company leadership not satisfied with the status quo and WILLING TO IMPROVE can benefit immensely by partnering with Certified FocalPoint Coach Tony Edgar
- Tony has enjoyed a successful professional career, have success-oriented mindsets, have learned FocalPoint's globally proven performance strategies and are passionate about your business success
- Guaranteed
- Take a BIG STEP towards ACHIEVING MORE! Any business owner, employee team or company leadership not satisfied with the status quo and WILLING TO IMPROVE can benefit immensely by partnering with Certified FocalPoint Coach Tony Edgar
- Tony has enjoyed a successful professional career, have success-oriented mindsets, have learned FocalPoint's globally proven performance strategies and are passionate about your business success
- Guaranteed
General Manager
Dillards Department Stores
Fort Myers, USA
07.2012 - 07.2015
- Communication with staff daily to celebrate yesterdays wins and establish daily challenges and followed up at 330pm to see where we are
- Created strategies to develop and expand existing customer average items and average sale$$; which resulted in an immediate increase in monthly sales
- Shared product knowledge with associates while making personal recommendations
- Encouraged item selling through item awareness
- Demonstrated that customers come first by serving them with a sense of urgency
- Phones get answered within 3 rings
- Verified that all merchandising standards were maintained on a daily basis
- Exceeded targeted sales goals by 6.5%
- Achieved immediate sales increases through clarity of goals and constant contact between management and sales associatesadded One Million Dollars in annual sales volume through outside events
- Donated 100,000 to Lee Memorial.Org through outside event success
- Revamped merchandising standards and merchandise flow throughout the store
- Challenged buyers to revamp purchasing by new demographic analysis
- Reduced theft and shrinkage
- Replace poor leaders with better ones
- Changed the perception of the store among staff and merchants
General Manager
Dillards Department Stores
Port Charlotte, USA
06.1992 - 07.2012
- Opened a new store location and assisted in recruiting and training new staff
- Stocked and restocked inventory and merchandised to planogram
- Determined staff promotions and demotions, and terminated employees when necessary
- Completed weekly schedules according to payroll policies
- Trained all new managers on store procedures and policies
- Monitored customer preferences to determine focus of sales efforts
- Had consistent annual sales growth over the 20 year period (plus 9%)
- Had gross margin and profit improvement and exceeded district averages
- Created and directed sales team training and development programs
- Resulting in store winning item driven contest among store of southwest Florida
- Developed more promotable area managers to next level
- Challenged the buying groups to change the flow of goods to meet the unusual seasonality of the area
- Won store mgr of the month (numerous months)
- Won store mgr contest in the development of Store Charge Card penetration
Director of Operations
Dillards Department Stores
Orlando, USA
04.1989 - 06.1992
- Trained new managers on store procedures and policies
- Trained staff to deliver outstanding customer service
- Analyzed marketing information and translated it into strategic plans
- Worked closely with the district manager to formulate and build the store brand
- Contributed to merchandising ideas at team sale meetings
- Reestablished proper operating procedures for cash room, dock/receiving, merchandise processing, housekeeping and sales floor resulting in an A (grade) internal audit score for store
- Developed area sales managers which helped improve sales trends to +8% over previous year
- Developed manager floor coverage program to improve customer service response time
- Promoted to Store Manager to open new store
Director of Operations
Dillard's Department Stores
Metairie, USA
05.1986 - 04.1989
- Hired and trained staff to deliver outstanding customer service
- Design and implemented customer satisfaction metrics
- Reorganized the sales floor to meet company demands
- Developed standard operating procedures
- Monitored key performance metrics
- Achieved a 14% sales increase for the 36 month period
- Improved Implementation of weekly schedules to ensure better floor coverage and to better spend sales associate budgeted hours
- Assisted in the development of new management team to higher level through weekly training
- Reduce shrinkage via stronger security coverage, awareness, and establishing a no tolerance policy by pressing charges
Education
Bachelor of Science - Hospitality Management, Theater
Florida International University
Miami, FL04.1986
Skills
- Outstanding communication skills
- Exceptional leader
- Sales professional
- Retail inventory management
- Recruiting and interviewing
- Team-oriented
- Commission sales
- Store opening and closing procedures
- Budget management expertise
- Sales and marketing proficiency
Activities
- Student government representative
- Charlotte County Chamber of Commerce
- Lee County Chamber of Commerce
- Sunrise Kiwanis
- Lee.Org Hospital Auxiliary Advisory Committee
Interests
Timeline
Princess Cruise Vacation Planner
Princess Cruises Lines
01.2022 - 01.2025
Owner Operator and Head Coach
FocalPoint Business Coaching, Consulting and Training
07.2012 - 07.2015
General Manager
Dillards Department Stores
07.2012 - 07.2015
General Manager
Dillards Department Stores
06.1992 - 07.2012
Director of Operations
Dillards Department Stores
04.1989 - 06.1992
Director of Operations
Dillard's Department Stores
05.1986 - 04.1989
Bachelor of Science - Hospitality Management, Theater
Florida International University