Anthony Eischens
Austin,TX
Overview
6
6
years of professional experience
Work History
Helpdesk Technician II
Randstad Digital for Samsung Austin Semiconductor
02.2024 - Current
- Support thousands of users across 3 locations as well as Work From Home user
- Provide user support through Atlassian Jira, including troubleshooting issues, managing permissions, and assisting with alert escalations.
- Perform hardware maintenance, including repairing and replacing defective components such as keyboards, mice, and hard drives.
- Offer software support by troubleshooting issues, assisting with installations, and managing software licenses.
- Address network-related concerns, resolve connectivity issues, configure Wi-Fi, and assist with network setups.
Social Media Support
Cognizant Technology Solutions for Google
09.2022 - 09.2023
- Use Google Meet to manage virtual meetings, screen sharing, breakout rooms, and real-time collaboration to enhance remote communication and teamwork.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues for all platforms including Windows, Mac OS, Android, and IOS.
- Provided technical support and troubleshooting assistance to users via social media platforms, resolving issues efficiently through clear communication and step-by-step guidance.
Technical Support II
VXI Global Solutions LLC for Meta
06.2021 - 01.2022
- Customer facing technical support through tickets and social media with use of CRM software such as Zendesk and Khoros.
- Troubleshooting and supporting hardware and software issues for Windows machines as well as our clients’s VR product.
- Trained and led a team of 15 Tier 1 Technical Support agents for our highly technical client (Oculus VR). Consistently hit site wide KPI goals and served as a model for other teams on site.
Store Manager
Domino's Pizza
06.2019 - 05.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed 15 store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Science - Business Administration: IT Management
Western Governors University
Salt Lake City, UT11-2025
Timeline
Helpdesk Technician II
Randstad Digital for Samsung Austin Semiconductor
02.2024 - Current
Social Media Support
Cognizant Technology Solutions for Google
09.2022 - 09.2023
Technical Support II
VXI Global Solutions LLC for Meta
06.2021 - 01.2022
Store Manager
Domino's Pizza
06.2019 - 05.2021
Bachelor of Science - Business Administration: IT Management
Western Governors University
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