Susmitha Bodige
Cranbury,NJ
Summary
Resourceful IT professional with over 6 years of experience supporting enterprise environments and driving operational efficiency through system administration, user access management, and infrastructure support. Skilled in Active Directory, Google Workspace, SCCM, VPN configuration, and endpoint troubleshooting, with a strong focus on process improvement and security compliance. Currently completing a master’s degree to deepen technical expertise and transition into a more specialized role in systems or infrastructure. Known for bridging technical complexity with clear communication and delivering reliable, user-focused solutions.
Overview
7
7
years of professional experience
Work History
Helpdesk Technician II
Princeton Plasma Physics Laboratory
06.2021 - Current
- Delivered high-impact technical support across phone, email, and chat platforms to faculty, researchers, students, and international partners, strengthening the lab's global collaborations.
- Extensively utilized Active Directory daily for account management, permission configurations, and system maintenance, ensuring secure and efficient user access.
- Expertly managed system configurations, software deployments, and troubleshooting through Microsoft SCCM, maintaining high system reliability and performance.
- Administered and supported Google accounts at an enterprise level using Google Admin Console, managing user lifecycle, permissions, and resolving account issues efficiently.
- Leveraged ServiceNow daily for incident management, tracking, and resolution, ensuring efficient ticket processing and consistent service delivery.
- Proactively developed and optimized solutions based on industry best practices, enhancing customer satisfaction and promoting lifelong brand loyalty.
- Acted as a central communication liaison, coordinating complex resolutions across departments and engaging with senior management to uphold high operational standards.
- Spearheaded training sessions and knowledge-sharing initiatives, empowering team members and improving overall service efficiency.
- Recognized for high levels of professionalism and adaptability, fostering a productive environment through constructive dialogue with internal and external stakeholders.
Web Developer / Project Coordinator
Princeton Plasma Physics Laboratory
10.2023 - 11.2024
- Designed, developed, and managed the User Office department's website using Drupal and WordPress, aligning with the department's launch and growth needs.
- Collaborated closely with cross-functional teams to ensure website functionality, usability, and branding met departmental objectives.
- Acted as the primary project coordinator, overseeing website updates and enhancements, ensuring seamless communication across teams and stakeholders.
- Developed and implemented strategies for content management, incorporating feedback and evolving requirements to support the department's expansion.
Helpdesk Technician I
Princeton Plasma Physics Laboratory
06.2018 - 06.2021
- Provided frontline technical support to the lab's diverse user community, demonstrating adept problem-solving skills in troubleshooting and guidance for seamless client experiences.
- Played a key role in network performance maintenance and user workstation management, directly contributing to the lab's operational excellence and continuity.
- Extensively utilized Active Directory, Microsoft SCCM, and Google Admin Console for managing user accounts, deploying software, and administering access controls across systems.
- Authored and refined client-facing documentation, elevating user self-service resources and enhancing institutional knowledge.
- Assisted clients with unique accessibility needs, implementing assistive technology solutions to ensure inclusive and compliant support.
- Engaged in continuous learning and professional development, updating the knowledge base through active participation in relevant training and educational initiatives, ensuring best-in-class service delivery.
Web Developer
Princeton Neuroscience Institute
09.2019 - 04.2020
- Maintained the design and construction of the lab's website using WordPress, ensuring a cohesive and professional online presence.
- Collaborated with researchers and administrative staff to update content and implement new features, enhancing site functionality and user engagement.
- Leveraged expertise in web design to ensure site accessibility and responsiveness, supporting the Institute's mission and expanding its online reach.
Education
Master's - Systems Engineering
Johns Hopkins University
Baltimore, Maryland06-2026
Bachelor's - Information Technology and Computer Science
Montclair State University
Montclair, New Jersey05.2018
Skills
- Active Directory
- Microsoft SCCM
- Microsoft Group Policy
- JAMF Mobile Device Management
- ServiceNow
- Drupal
- WordPress
- MacOS
- Windows
- NoMagic
- SysML
- UML modeling
Timeline
Web Developer / Project Coordinator
Princeton Plasma Physics Laboratory
10.2023 - 11.2024
Helpdesk Technician II
Princeton Plasma Physics Laboratory
06.2021 - Current
Web Developer
Princeton Neuroscience Institute
09.2019 - 04.2020
Helpdesk Technician I
Princeton Plasma Physics Laboratory
06.2018 - 06.2021
Bachelor's - Information Technology and Computer Science
Montclair State University
Master's - Systems Engineering
Johns Hopkins University
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