ANTHONY ELIZONDO
San Antonio,TX
Summary
Dynamic leader with extensive experience in operational excellence and strategic growth. Expertise in process optimization, team collaboration, and navigating complex challenges. Proven ability to cultivate positive workplace cultures and drive impactful results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
General Manager
Tommy Johns Tailgate
08.2024 - Current
- Optimized service delivery and customer satisfaction through effective daily operations oversight.
- Boosted revenue growth with strategic initiatives enhancing operational efficiency.
- Elevated staff performance by managing comprehensive training and continuous improvement programs.
- Influenced inventory decisions by analyzing sales data to identify key trends.
- Secured financial stability by monitoring financial performance and managing budgets.
- Strengthened loyalty with clients and partners by cultivating lasting professional relationships.
Bartender Server
AT&T Hotel and Conference Center
02.2022 - 08.2024
- Managed high customer volumes during events, ensuring timely service and satisfaction.
- Executed opening and closing tasks, including sales reports and cash drawer preparations.
- Balanced customer, team, and business needs, minimizing delays and errors effectively.
- Developed strong customer relationships through personalized service and drink order memorization.
- Created a welcoming environment, promoting customer loyalty through engaging conversations.
Ambassador
Topgolf
07.2019 - 08.2024
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Resolved conflicts between staff members and community members in diplomatic manner.
Sales Associate
Staples
06.2018 - 06.2019
- Enhanced customer satisfaction by addressing inquiries about PCs, printers, and supplies.
- Tailored product recommendations based on thorough analysis of customer needs.
- Managed multiple customer interactions effectively in a high-traffic retail setting.
- Delivered exceptional customer service, ensuring positive shopping experiences for all clients.
- Maintained current knowledge of product capabilities and limitations for informed guidance.
- Processed transactions accurately, returning change, receipts, and payment methods efficiently.
Education
High School Diploma -
John Marshall High School
San Antonio, TX2015
Skills
- Product Knowledge
- Active Listening
- Sales Floor
- Retail Environment
- Customer Complaints
- Verbal Communication
- Time Management
- Growth-mindset
- Initiative Motivation
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
Industry
Sales and Service Industry
Timeline
General Manager
Tommy Johns Tailgate
08.2024 - Current
Bartender Server
AT&T Hotel and Conference Center
02.2022 - 08.2024
Ambassador
Topgolf
07.2019 - 08.2024
Sales Associate
Staples
06.2018 - 06.2019
High School Diploma -
John Marshall High School