Anthony Elliott
Woodbridge,VA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux, and Mac systems. Proven skill in resolving problems quickly on the first call. Skilled Maintenance Technician was adept at interpreting blueprints, developing schedules, and overseeing team operations. Well-versed in managing workflow and delegating tasks to meet objectives, offering 8 years of repair and maintenance expertise with a proven hard work and dependability history. Talented Logistics Specialist with a detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
9
9
years of professional experience
7
7
Certificate
Work History
IT Service Manager
Army
07.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in a system for future reference and addition to knowledge base.
- Authored security incident reports, highlighting breaches, vulnerabilities, and remedial measures.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
Help Desk Supervisor
ARMY
05.2021 - 05.2022
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Scheduled staff and delivered training materials and information.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Logistics Manager
Army
10.2018 - 05.2021
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Developed and implemented web-based tracking systems for improved monitoring.
- Developed a warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated dispatching of 100 drivers to accomplish daily delivery requirements
Automotive Service Technician
Army
01.2015 - 10.2018
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Education
Bachelor of Science - Cyber Security
07.2024
Associate of Science -
05.2020
Skills
- Account Management
- Business Development
- Desktop Support
- Software Diagnosis
- Technical Issues Analysis
- Web Applications
- Production Work
- Workforce Management
- Maintenance Scheduling
- Building Maintenance
- Dispatching
- Logistics Planning
Certification
- TS SCI Clearance
- Security +
- CASP + (CompTIA Advanced Security Practitioner)
- CEH (Certified Ethical Hacker)
- Sexual Assault Victim Advocate
- 6 SIGMA Black Belt
- 6 SIGMA Green Belt
Timeline
IT Service Manager - Army
07.2022 - Current
Help Desk Supervisor - ARMY
05.2021 - 05.2022
Logistics Manager - Army
10.2018 - 05.2021
Automotive Service Technician - Army
01.2015 - 10.2018
Purdue Global - Bachelor of Science, Cyber Security
Columbia College - Associate of Science,