Anthony Evans
Mesquite,Tx
Summary
Purposeful IT Manager ready to bring 30 years' experience to a challenging position. Offering expertise in training and team building along with a history of implementing effective improvements to network planning, security, and process improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SENIOR IT
Hertz
Dallas-FT. WORTH, Tx
05.2022 - Current
- Work directly with the Global executive team on defining and implementing company best practices, identifying business and technical opportunities, and provide input on risks involved
- Develop IT Service Desk objectives and goals to support the organizational vision
- Proactively ensure that teams meet negotiated service level agreements, ensure compliance, and drive continuous improvements to exceed such agreements
- Hire, train, counsel, and evaluate performance of direct reports within the department
- Act as an escalation point for end user support requests and incidents; communicate outage and emergency incidents to the organization
- Provides workstation, mobile device, application and network solution support for corporate offices and multi-state centers of operation
- Developed and maintained IT policies and procedures to ensure compliance with industry standards and regulations.
- Manage the performance, reliability, resiliency, redundancy, and security of all cloud-based and on-premises hardware, operating systems, networking, and database Infrastructure across the enterprise
- Procures end user devices, including desktop, laptops, and mobile devices
- Maintains knowledgebase library for service desk/Inventory
- Work to continuously improve existing End User Services and Desktop Engineering processes by providing new and innovative ideas to increase automation, add value and ensure quality customer service
- Maintain the IT infrastructure to include, the operating systems, security tools, cloud-based systems, laptops, desktops, phone systems, software, and hardware.
Senior IT Manager
QVC
CA
10.2020 - 05.2022
- Design and implement strategic program and roadmap for our infrastructure and collaboration technologies (including technology, processes, and policies)
- Manage Onboarding/Off boarding of Employees
- Define and implement corporate helpdesk and fulfillment center systems support analytics and metrics
- Meet regularly with business owners to review projects, service requests, and open problem ticket issues
- Prioritize requests according to business need and resource availability
- Develop deployment schedule in alignment with business prioritization
- Ensure scalable IT solutions that comply with compliance and security standards and support our rapid growth
- Ensure applications attain and exceed business service level agreements (SLA’s)
- Ensure quick resolution to technical issues related to corporate and store software, hardware, and network infrastructure
- Day-to-Day/24 X 7 Management to ensure objective state reinforcing initiative-taking vs
- Reactive approach to problem-solving, diplomatic in contract relationships with vendors & clients alike
- Builds & leads effective teams, valuing results over effort
- Build and support the team in executing, testing and implementation of project-specific solutions
- Works with IT Security team to ensure we maintain a safe and secure computing environment
- Identify security vulnerabilities and eliminate them with strategic solutions that increase data safety
- Manages a team of 10+ individuals and participates in on-call rotation supporting systems after-hours, weekends, and holidays
- Established asset management practices to track technological assets from purchase to disposal and improved resource optimization by 23% Re-negotiated supplier contracts, saving the company $55k annually.
Project Manager
Precision Material Management
Santa Ana, CA
05.2020 - 10.2020
- Manage multiple projects for Precision Material providing a single point of contact to project team and stakeholders
- Monitor and measure project performance, adjust, as needed, and analyze the successful completion of short-and long-term goals
- Develop, document, and implement project management processes and procedures based on best practice project management methodologies
- Create, update, prioritize, and track customer problems using a ticket system and project management software
- Meet budgetary objectives and adjust project constraints based on financial analysis
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Drove impressive improvements across the business because of IT implementations
- Equipped with solutions that accelerated the bidding process on architectural projects by 45%, shortened the sales cycle by 50%, increased cash collections by 35% and saved $1.2M annually
- Excelled in guiding the work of technical teams
- Articulated project goals and scope translated business needs into technical terms, prepared detailed work breakdown structures (WBS), and instilled shared accountability for achieving project milestones
- Align project objectives with company goals, and make sure project team is clear on objectives
- Recruit hire and train IT staff, project managers, engineer, and administrators
- Effectively communicate and manage project expectations to project sponsors, managers, team members, and other stakeholders in a clear and concise fashion.
Education
Bachelor of Science Information Technology -
University of Phoenix
Project Management Certificate -
University of California-Riverside
Skills
- Information Security
- Disaster Recovery
- Application Support
- Technical Troubleshooting
- Network Administration
- Continuous Improvement
- Problem-Solving
- Excellent Communication
- Team Building
- Decision-Making
- User Support
- Microsoft Office
- Cybersecurity frameworks
- Software licenses and patches
- Software Development Life Cycle (SDLC)
Certification
Project Management
References
References available upon request.
Timeline
SENIOR IT
Hertz
05.2022 - Current
Senior IT Manager
QVC
10.2020 - 05.2022
Project Manager
Precision Material Management
05.2020 - 10.2020
Bachelor of Science Information Technology -
University of Phoenix
Project Management Certificate -
University of California-Riverside