Anthony Ficalora
Staten Island,New York
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Recplex Employee
Nova Southeastern University
08.2022 - Current
- Learned how to create a positive and kind community at the recreation center of the college campus by connecting with customers of the gymnasium area
- Became autonomous for most of my work without the need of a supervisor and learned how to be self-sufficient to complete my work without much input from my employers
- Learned what a more professional work environment looked like and how to operate as such in one.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Busboy
La Fontana
09.2021 - 03.2022
- Improved social skills and customer interaction skills, by interacting and dealing with different individuals
- Learned the inner workings of how to run a small business by observing the business owners and asking questions at work
- Communicated effectively with team members to ensure smooth service flow.
- Carried and hauled plates, food, Trash, and all other assortment of items throughout the restaurant
- Manual labor.
Education
High School -
Tottenville High School
Staten Island, New YorkHigh School -
Saint Joseph By The Sea
Staten Island, New YorkUniversity -
Nova Southeastern University
Fort Lauderdale, FloridaSkills
- Guest issue resolution
- Guest Assistance
- Time Management
- Interpersonal Skills
- Stress Tolerance
- Restaurant equipment maintenance
- Supply Restocking
- Conflict Resolution
- Customer Service Orientation
- Effective Communication
- Server Support
- Professional Appearance
- Problem Solving
- Fast Paced Environment Adaptability
- Attention to Detail
- Customer service
- Conflict resolution
Languages
English, Native
Clubs
- Youth Climate Action Coalition (YCAC) Tottenville Club, 2020-2022
- NSU Annual raft race, 2022-Current
- NSU photography club, 2023-Current
Timeline
Recplex Employee
Nova Southeastern University
08.2022 - Current
Busboy
La Fontana
09.2021 - 03.2022
High School -
Tottenville High School
High School -
Saint Joseph By The Sea
University -
Nova Southeastern University