Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Karmesha Ficklin

North Las Vegas,NV

Summary

Customer-centric professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housekeeping Attendant

Briarwood Nursing Facility
02.2022 - 02.2023
  • Cleaned guest rooms to meet company and departmental standards.
  • Responded promptly to special guest requests, delivering exceptional service and experience.
  • Changed and replenished bed linens, towels, and guest amenities.
  • Cleaned bathrooms and wiped down high-touch surfaces with appropriate solutions.
  • Vacuumed and mopped floors with approved equipment and chemicals.
  • Replenished tissue and soap, keeping guest rooms well-stocked with amenities.
  • Serviced rooms by making beds, dusting and vacuuming.
  • Notified housekeeping office of repairs needed in guest rooms.
  • Stocked supply cart with supplies for cleaning guest rooms.
  • Trained new housekeeping staff on procedures and policies.
  • Emptied wastebaskets, emptied, and cleaned ashtrays, and transported other trash and waste to disposal areas.
  • Kept storage areas and carts well-stocked, clean, and tidy.
  • Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Disinfected equipment and supplies, used germicides and steam-operated sterilizers.
  • Swept, scrubbed, waxed, or polished floors, using brooms, mops, or powered scrubbing, and waxing machines.
  • Dusted and polished furniture and equipment.

Front End Supervisor

Restaurant Depot
06.2021 - 08.2021
  • Reviewed inventory to check quality and quantity and meet established standards and specifications.
  • Kept checkout areas clean and organized by delegating tasks to team members.
  • Greeted customers entering store, responding promptly to needs.
  • Resolved customer inquiries and complaints in a timely and professional manner.
  • Received payment by cash, credit cards, or automatic debits.
  • Completed point-of-sale transactions, maintaining control of cash at registers.
  • Cleaned and sanitized workstations and equipment following regulatory rules and procedures.
  • Assisted in overseeing accurate and efficient operation of cash registers.
  • Kept records of purchases, sales, and requisitions.
  • Examined products purchased for resale and received for storage to assess condition of each product and item.
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Monitored sales activities to ensure that customers received satisfactory service and quality goods.
  • Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.

Kitchen Staff Member

Akron Summit County Detention Center
02.2021 - 05.2021
  • Followed all health and safety regulations for the kitchen and ensured a clean and sanitary work environment.
  • Helped with setting up and breaking down of the kitchen each day.
  • Moved and arranged tables, chairs and place settings to organize seating for groups.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Emptied and maintained trashcans and outdoor dumpster area.
  • Received and stored food items in an orderly and organized fashion.
  • Placed clean dishes, utensils and cooking equipment in storage areas.
  • Properly labeled and stored food items in the refrigerator and freezer.
  • Transferred cooking supplies and equipment between storage and work areas with hand truck.
  • Placed food trays over food warmers for immediate service or stored food in refrigerated storage cabinets.
  • Assisted with preparation of meals in accordance with recipes and dietary requirements.
  • Portioned and wrapped food or placed food directly on plates for service to patrons.
  • Informed supervisors when equipment was not working properly and when food and supplies levels became low or needed items.
  • Assembled meal trays with foods in accordance with patients’ diets.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Portioned and wrapped food or placed directly on plates for service to patrons.
  • Added cutlery, napkins, food and other items to trays on assembly lines in hospitals, cafeterias, airline kitchens, and similar establishments.
  • Used manual and electric appliances to clean, peel, slice, and trim foods.
  • Kept records of quantities of food used.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.

Shift Manager

Speedway
03.2020 - 12.2020
  • Established and maintained positive and professional employee relationships.
  • Trained and supervised new staff members.
  • Addressed customer complaints and resolved conflicts.
  • Monitored stock levels and placed orders as needed.
  • Maintained knowledge of store products and services to make recommendations to customers.
  • Created staff teams and delegated work tasks to increase productivity.
  • Coordinated with suppliers to receive deliveries on time and transport delivered products to correct facility locations.
  • Promoted store specials and limited-time offers to customers.
  • Documented absences and tardiness of assigned team members.
  • Reported equipment repair and employee training needs to managers.
  • Demonstrated work techniques to customers to promote continued learning and growth.
  • Prepared and submitted daily reports to management.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Completed incident reports needed to document damage, theft or personal injury claims.
  • Promoted customer satisfaction by addressing complaints and issuing refunds.
  • Tracked store inventories and replenished item levels by ordering new products.

Omnifullfillment

Kohl's
08.2019 - 01.2020
  • Provided efficient and courteous service to customers at all times.
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Managed and coordinated multiple projects while ensuring timely completion.
  • Worked with coworkers to complete tasks.
  • Focused on learning new skills and staying updated with industry changes.
  • Responded quickly to meet customer needs and resolve problems.
  • Met deadlines while maintaining high-quality deliverables.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

General Manager

Popeyes Lousiana chicken
01.2019 - 07.2019
  • Established employee development plan, setting clear expectations for team members.
  • Implemented appropriate plans for resolving unfavorable trends and enhancing profits.
  • Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
  • Provided clear direction and set priorities for accomplishing desired actions and results.
  • Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
  • Monitored store performance and identified opportunities for improvement.
  • Recruited team members for maintaining adequate staffing levels according to projected sales.
  • Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
  • Developed long and short-range financial objectives, supporting company mission statement.
  • Analyzed current processes and implemented efficiencies that reduced costs.
  • Implemented and maintained open-door communication system, reaching employees across department lines.
  • Met safety and security standards by overseeing preventative maintenance and repairs.
  • Coordinated staff training sessions to ensure compliance with company policies and procedures.
  • Used customer feedback for improving operations and building brand loyalty.
  • Built and maintained relationships with vendors and suppliers.

Sandwich Artist

Subway
02.2018 - 12.2018
  • Followed food safety standards for sanitization and storage of food.
  • Prepared sandwiches according to customer requests and dietary needs.
  • Greeted customers in a professional and friendly manner.
  • Handled cash and credit card transactions and handed back correct change.
  • Grated and sliced cheeses for sandwiches and flatbreads.
  • Operated store registers and calculated cash drawer totals.
  • Utilized grill and oven to prepare sandwich ingredients and side items.
  • Discarded expired and spoiled ingredients to prevent cross-contamination.
  • Sanitized plates and utensils and wiped down work stations.
  • Handled customer complaints by remaking sandwiches and issuing refunds.
  • Swept and mopped facility floors during downtime and after closings.
  • Wrapped customer sandwiches and prepared to-go orders in disposable bags.
  • Washed and sliced vegetables and stored unused ingredients in proper containers and fridges.
  • Used thermometers to check food and refrigerator temperatures.
  • Answered customer questions regarding ingredients and nutrition facts.
  • Arranged ingredients into correct containers and marked items according to expiration dates.
  • Upsold additional items to customers to increase revenue.
  • Prepped condiment and dressing containers for sandwich toppings.
  • Crafted a variety of sandwiches and salads to customer specifications.

Closing Manager

Angel View Resale
03.2017 - 09.2017
  • Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
  • Organized and guided activities such as sales promotions requiring coordination with other department managers.
  • Set prices and credit terms for goods and services, based on forecasts of customer demand.
  • Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.
  • Reviewed financial statements, sales, or activity reports, and other performance data to measure productivity.
  • Demonstrated and supported continuous improvement and growth mindset.

Education

Certification - Pharmacy

Los Angeles ORT
Los Angeles, CA

High School Diploma -

Leuzinger High
Lawndale, CA

Skills

  • Guest Relations
  • Customer Needs Assessments
  • Guest Satisfaction
  • Guest Safety
  • Safety Monitoring
  • Commercial Equipment Operations
  • Guest Issue Resolution
  • Providing Feedback
  • OSHA Regulation Compliance
  • Service Quality
  • Computerized Maintenance Management
  • Business Documentation
  • Guest Request Response
  • Team Support and Collaboration
  • Customer Inquiry and Response
  • Improvement Plans
  • Business Function Preparation
  • Guest Service and Support
  • Hospitality Management
  • Company Quality Standards
  • Electronic Communication
  • Housekeeping Understanding
  • COVID-19 Safety Procedures
  • Customer Retention
  • Special Requests
  • Quality Assurance Controls
  • Inventory Restocking
  • Supply Replenishment
  • Room inspections
  • Customer service
  • Inventory management
  • Team support and collaboration
  • Housekeeping
  • Customer inquiry and response
  • Relationship building
  • Multitasking and prioritizing
  • Residential cleaning
  • Staff training
  • Guest service and support
  • Guest room inspections
  • Guest issue resolution
  • Storage organization
  • Customer service-focused

Certification

Servsafe Food inspection management

LANGUAGES

American Sign Language
Fluent

Timeline

Housekeeping Attendant

Briarwood Nursing Facility
02.2022 - 02.2023

Front End Supervisor

Restaurant Depot
06.2021 - 08.2021

Kitchen Staff Member

Akron Summit County Detention Center
02.2021 - 05.2021

Shift Manager

Speedway
03.2020 - 12.2020

Omnifullfillment

Kohl's
08.2019 - 01.2020

General Manager

Popeyes Lousiana chicken
01.2019 - 07.2019

Sandwich Artist

Subway
02.2018 - 12.2018

Closing Manager

Angel View Resale
03.2017 - 09.2017

Certification - Pharmacy

Los Angeles ORT

High School Diploma -

Leuzinger High

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Karmesha Ficklin