Anthony Fino
Buffalo,NY
Summary
Proven Relationship Manager with a track record of exceeding performance metrics in current through exceptional relationship building and analytical problem-solving skills. Expert in enhancing client engagement and business development, demonstrated by cultivating lucrative partnerships and implementing effective risk management strategies. Achieves high client satisfaction by leveraging excellent communication and team leadership abilities.
Overview
17
17
years of professional experience
Work History
Relationship Manager
Key Bank
10.2019 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Service Delivery Coordinator
Charter Communications, Spectrum
09.2008 - 09.2019
- Managed delivery schedules by communicating with both suppliers and customers.
- Provided ongoing support to clients, addressing concerns promptly and ensuring high levels of satisfaction.
- Implemented risk management strategies across projects to mitigate potential challenges during the service delivery process.
- Resolved issues relating to delays and parts to maintain satisfaction.
Education
Bachelor of Science - Business Administration
SUNY Buffalo State
Buffalo, NYAssociate of Science - Business Administration
Erie Community College
Buffalo, NYSkills
- Relationship building
- Client relationships
- Relationship building and management
- Excellent communication
- Client engagement
- Time management
- Team leadership
- Business development
- Analytical problem solving
- Overcoming objections
Timeline
Relationship Manager
Key Bank
10.2019 - Current
Service Delivery Coordinator
Charter Communications, Spectrum
09.2008 - 09.2019
Bachelor of Science - Business Administration
SUNY Buffalo State
Associate of Science - Business Administration
Erie Community College
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