Anthony Fleischman
Medford,NY
Summary
Dynamic and results-oriented professional with a proven track record at Suffolk County Community College, excelling in roles that demand exceptional customer service and problem-solving skills. Expert in Microsoft Excel and adept at fostering teamwork, I significantly enhanced peer academic performance and customer satisfaction. Skilled in creating engaging content, I boosted brand awareness, demonstrating a strong blend of hard and soft skills.
Overview
3
3
years of professional experience
Work History
Peer Mentor
Suffolk County Community College
09.2023 - Current
- Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
- Connected mentees with academic resources such as tutoring services or workshops when needed to improve performance levels.
Customer Service Specialist
Dicks Sporting Goods
03.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Handled money and the counting of deposits at closing.
Social Media Intern
Suffolk County Community College
10.2023 - 05.2024
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Collaborated with the marketing team to create visually appealing graphics and multimedia content.
- Maintained up-to-date knowledge of emerging social media tools, trends, or algorithms changes to continuously refine strategies for maximum effectiveness.
Administrative Executive, Campus Activities Board
Suffolk County Community College
08.2023 - 05.2024
- Planned and executed diverse events on campus
- Worked toward creating a welcoming environment for all students across campus
- Collaborated with additional college resources, clubs, organizations, and peers to produce events
Associate
Big Lots
08.2021 - 03.2023
- Worked varied hours to meet seasonal and business needs.
- Maintained an organized and visually appealing store environment, ensuring optimal product placement and shelf stocking.
- Assisted in inventory management, ensuring accurate stocking levels and timely reordering of products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Associate
Panera Bread
01.2021 - 08.2021
- Greeted customers and offered assistance for increased customer satisfaction.
- Trained and mentored junior staff on customer service strategies and techniques.
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
Education
Bachelor of Science - Marketing
Adelphi University
Garden City, NY05.2026
Associate of Science - Business Administration And Management
Suffolk County Community College
Selden, NY05.2024
Skills
Active Learning
Self-awareness
Empathy Development
Academic Support
Customer Service
Problem-Solving
Teamwork and Collaboration
Friendly, Positive Attitude
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Timeline
Social Media Intern
Suffolk County Community College
10.2023 - 05.2024
Peer Mentor
Suffolk County Community College
09.2023 - Current
Administrative Executive, Campus Activities Board
Suffolk County Community College
08.2023 - 05.2024
Customer Service Specialist
Dicks Sporting Goods
03.2023 - Current
Associate
Big Lots
08.2021 - 03.2023
Associate
Panera Bread
01.2021 - 08.2021
Bachelor of Science - Marketing
Adelphi University
Associate of Science - Business Administration And Management
Suffolk County Community College
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