ANTHONY FLORES
San Antonio,TX
Summary
Enthusiastic and customer-oriented individual with a passion for travel and helping others. Known for excellent communication, problem-solving, and interpersonal skills, with a strong ability to remain calm under pressure. Eager to leverage a background in hospitality and service to provide passengers with a safe, enjoyable, and high-quality experience. Dedicated to upholding safety protocols, delivering exceptional service, and contributing positively to the team in a fast-paced, dynamic environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Oakley
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Ensured expectational customer service by providing personalized product recommendations, resolving complaints, and enhancing the overall shopping experience.
- Analyzed sales reports, tracked performance metrics, and implemented action plans to optimize sales opportunities and improve store performance.
- Worked closely with store management to ensure a smooth store operations, maintain staffing levels, and resolve operations challenges.
Case Manager
Pusch & Nguyen Injury Lawyers
09.2023 - 07.2024
- Acted as clients' primary point of contact, providing guidance and support throughout the claims process to ensure their needs were met and their cases progressed smoothly.
- Facilitated and monitored clients' medical treatment plans and managed property damage claims, ensuring clients receive appropriate care and timely property repairs or replacements.
- Collaborate with attorneys to prepare for negotiations, mediation, arbitration, and trial proceedings, providing valuable insights and documentation to support clients' claims.
- Supported the intake and administrative departments in the San Antonio satellite office, enhancing overall efficiency and client satisfaction.
- Prepared demand letters and supporting documentation to strengthen clients' cases and maximize settlement potential.
Leasing Assistant Manager
NRP Group
03.2023 - 07.2023
- Provided comprehensive knowledge of the apartment community, amenities, and surrounding neighborhood to prospective residents.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Sr. Case Manager
Thomas J. Henry Personal Injury Attorney's
11.2021 - 01.2023
- Efficiently set up auto liability, uninsured (UM), underinsured (UIM), and personal injury protection (PIP) medical payment (Med Pay) claims daily.
- Interacted with clients and potential new clients (PNCs) daily to understand and address their needs.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
- Facilitated settlement completion by having clients sign the release of liability and settlement check, disbursing expenses, and providing the remaining check to the client before closing the file.
Human Resources Recruiting Coordinator
Thomas J Henry Personal Injury Attorney's
02.2021 - 10.2021
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Coordinated the onboarding process for new employees including verification of employment forms and work authorization documentation.
Education
Associates/Biology
Northwest Vista College
2022
Skills
- Strong Work Ethic
- Team Player
- Legal Drafting
- Organization and Multitasking
- Time Management
- Data Entry
- Case Management
- Public Notary
Timeline
Assistant Manager
Oakley
07.2024 - Current
Case Manager
Pusch & Nguyen Injury Lawyers
09.2023 - 07.2024
Leasing Assistant Manager
NRP Group
03.2023 - 07.2023
Sr. Case Manager
Thomas J. Henry Personal Injury Attorney's
11.2021 - 01.2023
Human Resources Recruiting Coordinator
Thomas J Henry Personal Injury Attorney's
02.2021 - 10.2021
Associates/Biology
Northwest Vista College