Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Foley

Shawnee,KS

Summary

Knowledgeable Senior Production Software Engineer with with 9 years of progressive experience enhancing project efficiency through innovative SQL and Power BI solutions. Adept at optimizing workflows with Oracle SQL Developer and CCL integration. Solid foundation in revenue cycle management and data analysis. Demonstrated success in optimizing billing processes and resolving discrepancies efficiently. Proven ability to leverage analytical skills and team collaboration to achieve streamlined operations and financial accuracy.

Overview

9
9
years of professional experience

Work History

Senior Production Software Engineer

Oracle
09.2022 - Current
  • Reviewed incidents across Patient Accounting for adherence to SLA and ITIL standards as well conducted investigations and implemented resolutions per Oracle's Incident Management framework.
  • Engaged in 24/7 Incident Response Calls (IRC) across varied healthcare solutions, addressed and resolved mission critical system failures such as bad package install, new code affecting workflows that do not all front end users to do their daily task while guaranteeing prompt solutions and continuous service availability.
  • Enhanced efficiency of issue resolution for clients through SQL queries, server cycling, and database updates; resulted in +25% resolution rate within 24-hour period.
  • Resolved significant backend problems through analysis of log files by executing table queries, updating database fields, and conducting server cycling; ensured system stability.
  • Developed and executed innovative SQL/Power BI based technical solutions, including identifying and correcting weak indexes and baselines, which elevated project efficiency by 2% over years since 2022, and met critical deadlines.
  • Designed and implemented Revenue Cycle workflows and intuitive screen layouts using Oracle DB and Cerner Custom Command Language (CCL). This bolstered user interface efficiency and reduced client backlogged for some of highest backlogged Clients such as Advent Health FL, Intermountain, and UPHS.
  • Managed and monitored multiple Java(Revenue Cycle) and C# software projects(ProfitBusinessManager), resulting in reduction in resource allocation and ensuring on time delivery through effective Agile methods.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Balanced and reconciled accounts.
  • Reached out to Clients to verify coverage for patient insurances

Production Software Engineer

Oracle
08.2020 - 09.2022
  • Trained and empowered team of new engineers in effective technical issue investigation and mastery of tools, including MTA to watch and debug client workflows that were either producing crash, workflow freezes or other trying to recreate issues.
  • Used Krugle and GitHub a code bank to review and track down issues and JIRA where either coding defects were logged to development to be corrected from the millennium databased. Or issues investigation created to work alongside development to find coding corrections and implement those into client sites.
  • Collaborated with DBA to optimize SQL indexing using CBO tools to improved query response times by +10% and enhance client experience through tailored packages.
  • Led troubleshooting investigations for front end applications like Revenue Cycle, Bedrock, Charge Viewer, Revenue Cycle Maintenance employing sophisticated diagnostic tools to help with investigations.
  • Partnered with international teams to oversee Patient Accounting and Charge Service Solutions for healthcare clients located in USA, guaranteeing adherence to regulations and smooth service provision.
  • Worked with the newly formed HealtheAnalytics team to help make sure the A/R reports are balances between them and Millennium so client can pass audit checks.
  • Conducted root cause analysis on denied claims, implementing corrective measures to prevent future denials and protect revenues.
  • Provided exceptional customer service when addressing patient inquiries or concerns, fostering trust and satisfaction in the billing process.
  • Optimized charge capture procedures, contributing to more accurate billing statements and higher collection rates.

Senior Technical Solution Analyst

Oracle
07.2019 - 08.2020
  • Designed and maintained robust database systems using Oracle, SQL, and CCL. Was able to increase data retrieval efficiency for long running PIDS by working with DBA which improved worker efficiency for critical healthcare applications.
  • Drove collaboration with Solution Architects over different Revenue Cycle teams like Person Management, Charge Services, Scheduling, Revenue Cycle Registration, HIM and others over new workflows being released by Development to share knowledge articles to be updated to date on the latest healthcare functionality.
  • Produced comprehensive technical reference documentation; upgraded team efficiency and streamlined onboarding process for new hires.
  • Managed high ticket backlog of 40+ cases while maintain a client/associate satisfaction of +70% and met daily performance goals while training 7+ associates across the years on complex technical issues and documentation.
  • Earned accolades from clients and colleagues for delivering top-notch technical support, resulting in a 15% increase in customer satisfaction scores and faster turnaround times based on tracked client stats such as client satisfaction, Associate satisfaction, and 24hr turnaround time.
  • Engaged with new front end billers using revenue cycle to work them through the billing cycle of an encounter and help with the different states and encounter goes through and what qualifies and removes them from each state. These include queues such as In-House, Ready to Bill, technical denial, Past Due and other related workflow states.
  • Mentored junior analysts, providing guidance on best practices for solution analysis while fostering a positive learning environment within the team.

Technical Solution Analyst

Oracle
07.2016 - 07.2019
  • Collaborated with other Patient Accounting Revenue Cycle teams such as Charge Services, Claim generation, Self-Pay Guarantor, Pending Reimbursement to solve broad issues that overlapped with Patient Accounting Post discharged such as getting claims generated and billed and transactions posted from batches after encounter creation specifically.
  • Partnered with consultants to design and implement custom workflows for Patient Accounting work items using events such as encounter discharged, encounter admission, health plan changes for 50+ clients that enhanced efficiency and met unique operational needs to improve their Revenue Cycle work rate.
  • Identified and documented 10+ coding defects affecting revenue cycle items such as DNFB reports, timely filing, encounter modification, encounter lifecycle, claims and late charge claims. These were logged and tracked those using JIRA throughout my fist 3 years as a TSA.
  • Facilitated timely resolutions that enhanced software quality and streamlined project delivery.
  • Collaborated with Revenue Cycle Patient Accounting clients; created and implemented custom cleanups that corrected coding defects; enhanced billing accuracy, and optimized revenue flow.
  • Conducted comprehensive root cause analyses for recurring issues, leading to the implementation of long term fixes.

Education

BBA - Computer Information Systems

Texas State University
San Marcos, TX
05-2016

Skills

  • Charge Services
  • SQL
  • Familiarity with Interfaces
  • Python
  • Revenue Cycle Cerner focused
  • Patient Accounting Billing
  • Millennium CCL
  • Oracle Health Patient Accounting
  • Sorian financials
  • Insurance/Client Billing
  • Familiarity with HIM process
  • Linux

Timeline

Senior Production Software Engineer

Oracle
09.2022 - Current

Production Software Engineer

Oracle
08.2020 - 09.2022

Senior Technical Solution Analyst

Oracle
07.2019 - 08.2020

Technical Solution Analyst

Oracle
07.2016 - 07.2019

BBA - Computer Information Systems

Texas State University

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