Anthony Franco
Winter Haven
Summary
Results-driven professional with 5+ years of experience in customer service, specializing in building relationships,
team collaboration, and fast-paced decision-making. Passionate about building professional connections and providing customer solutions, with exceptional team leadership experience. Seeking an Entry-Level role to apply my expertise in customer service, team collaboration, and leadership in a dynamic work environment.
Overview
5
5
years of professional experience
Work History
Account Representative
Board Certified Media
Miami
04.2024 - 05.2026
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyze customers' usage of our service. Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships.
- Manage a client list of over 20 board-certified plastic surgeons, dermatologists, and physicians in private practice.
- Develop substantial repeat/referral business through effective client relations management.
- Excell in selling full-service marketing services and products, including; Website Build-Outs, SEO AND PPC Products,
Social Media Management and Full-Service Marketing Products. - Utilize upsell and add-on techniques to increase average sales.
Debt Collection Specialist
Bank of America
Melville
02.2022 - 03.2024
- Educated clients on financial responsibilities and implications of debt.
- Monitored customer accounts for any changes in status or updates from creditors.
- Reviewed contracts, loan documents, and other legal paperwork for accuracy prior to filing court cases against delinquent debtors.
- Worked closely with attorneys to ensure that legal procedures were followed correctly when necessary.
- Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
Recruitment Coordinator
Walt Disney World Parks and Resorts
Orlando
12.2020 - 01.2022
- Managed candidate communication throughout the hiring process.
- Scheduled interviews and coordinated logistics with hiring managers.
- Collaborated with team members to improve recruitment strategies and processes.
- Developed job postings to ensure they were accurate and attractive to potential candidates.
Education
Bachelor of Science - Finance
University of Central Florida
Orlando, FL09-2030
Associate of Applied Science - Accounting And Finance
Valencia College
Orlando, FL07-2030
High School Diploma -
Patchogue Medford Highschool
Medford, NY06-2016
Skills
- Empathetic Customer Service
- Resource and Time Management
- Inventory Record Keeping and Fraud / Loss Prevention
- Document control
- Interviewing and Documentation
- Efficient Critical Thinker and Decision maker
- MS Office Proficient
- Contract negotiation
Timeline
Account Representative
Board Certified Media
04.2024 - 05.2026
Debt Collection Specialist
Bank of America
02.2022 - 03.2024
Recruitment Coordinator
Walt Disney World Parks and Resorts
12.2020 - 01.2022
Bachelor of Science - Finance
University of Central Florida
Associate of Applied Science - Accounting And Finance
Valencia College
High School Diploma -
Patchogue Medford Highschool