Brianna Scott
Houston
Summary
Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Customer service representative
Elevance Health
Houston
11.2022 - 05.2025
- Updated account information to maintain customer records.
- Answered a constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Examined claims forms and other records to determine insurance coverage.
Merchandising Associate
Home Depot
09.2019 - 11.2022
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
- Updated pricing and signage to complete product displays and educate customers.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Planned, designed, and scheduled phases for large projects.
Guest service representative
Extended Stay America
07.2018 - 08.2019
- Took reservations over the phone and through email, recording guest information in the computer system and verifying details.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered hotel phones with professionalism and directed calls appropriately.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
NHA Certified Clinical Medical Assistant -
Stepful
01-2025
Diploma -
William B.Travis
05.2012
Skills
- Microsoft Office Applications
- Customer service
- Revenue Reconciliation
- Data Entry
- Inventory
- Project Management
- Administration
- Claims
- POS systems expert
- Order fulfillment
- Venipuncture / Capillary Blood Collection
- Specimen Preparation
- Taking Vital Signs
- Strong attention to detail
- Empathetic Customer Service
- Excellent Communication Skills
Timeline
Customer service representative
Elevance Health
11.2022 - 05.2025
Merchandising Associate
Home Depot
09.2019 - 11.2022
Guest service representative
Extended Stay America
07.2018 - 08.2019
NHA Certified Clinical Medical Assistant -
Stepful
Diploma -
William B.Travis