Laticia Johnson
Woodstock,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, And working for a company that can utilize my skill set and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sparkhound
08.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Performed a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Dental Assistant
Dentistry For Children
03.2021 - 07.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office settings and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 25-30 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery
Customer Service Associate
Kroger
05.2017 - 07.2020
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased revenue by cross-selling and upselling products and services
Supervisor
Zane Car Wash
01.2018 - 05.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Associate of Science - Dental Hygiene
Atlanta Technical College
Atlanta, GA05.2021
Skills
- POS Systems and Ordering Platforms
- Multi-Line Phone Talent
- Office Equipment Proficiency
- Plates Presentation
- Microsoft office applications
- Strong cross functional partnership skills
- Adobe acrobat
Certification
- RDA - Registered Dental Assistant
- Certified Dental Assistant
Timeline
Customer Service Representative
Sparkhound
08.2021 - 01.2022
Dental Assistant
Dentistry For Children
03.2021 - 07.2021
Supervisor
Zane Car Wash
01.2018 - 05.2018
Customer Service Associate
Kroger
05.2017 - 07.2020
Associate of Science - Dental Hygiene
Atlanta Technical College
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