Summary
Overview
Work History
Education
Skills
Timeline
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Modupe Adedeji

Glen Burnie,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Victory Healthcare LLC
02.2021 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Personal Caregiver

Homecare
04.2020 - 01.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Bachelor of Arts - Business Administration And Management

Kwara State Polytechinc
Ilorin. Nigeria
07.2010

Skills

  • POS Systems Expertise
  • Report Transcription
  • Multi-Line Phone Talent
  • Technical Support
  • Microsoft Word
  • Fleet Dispatching
  • Multi-Line Telephone Operation
  • Service Standard Compliance
  • POS Systems and Ordering Platforms
  • Call Center Operations
  • Calm and Professional Under Pressure
  • Administrative Support

Timeline

Customer Service Representative

Victory Healthcare LLC
02.2021 - 07.2023

Personal Caregiver

Homecare
04.2020 - 01.2021

Bachelor of Arts - Business Administration And Management

Kwara State Polytechinc

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Modupe Adedeji