Cristal Campbell
Houston,TX
Summary
Customer Service Professional experienced in managing customer communications and problem-solving within fast-paced environments. Delivered exceptional support while utilizing Microsoft applications and CRM systems, contributing to sustained customer satisfaction. Pursuing college studies in forensics with a focus on paralegal studies, complemented by a Property & Casualty insurance license.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Representative
Everise
Houston, Tx
10.2025 - Current
- Assisted customers with inquiries, delivering effective customer service support.
- Handled customer calls and chats, adhering to Everise support protocols and service standards.
- Communicated professionally to resolve customer questions and concerns.
- Resolved billing, account, and service inquiries through clear, professional communication.
- Verified customer information and processed account changes following company procedures.
- Documented customer interactions in CRM systems and updated case notes accurately.
- Escalated complex issues to supervisors and specialized support teams.
PBX Operator
Meador Staffing
Houston, Tx
01.2023 - 09.2025
- Facilitated workplace operations by efficiently completing assigned responsibilities.
- Collaborated with team members to ensure adherence to procedures.
- Enhanced daily operations through consistent reliability and timely completion of tasks.
- Analyzed situations quickly and accurately while responding to multiple requests simultaneously.
- Supported workplace operations and completed assigned responsibilities.
- Communicated with team members and followed procedures.
- Contributed to daily operations through reliability and assigned tasks.
- Operated computer systems to enter data into databases for future reference.
Substitute Teacher
ESS Huntsville
Huntsville, AR
08.2019 - 11.2021
- Maintained classroom discipline and implemented effective behavior strategies, fostering a safe and productive learning environment.
- Managed classrooms across grade levels, delivered lesson plans, and adapted instruction to ensure uninterrupted learning experience.
- Recorded attendance, assessed student participation, and prepared detailed summary reports for regular teachers and administrators.
Education
Associate of Applied Science - Criminal Justice
San Jacinto College
Houston, Tx 08.2024 - 10.2026
Associate of Applied Science - Paralegal Studies
San Jacinto College
Houston, Tx 08.2024 - 10.2026
Skills
- Customer relations
- Customer Service and Customer Relations
- Customer Inquiry Support
- Claims processing
- Microsoft Office
- Microsoft Office Applications
- Verbal communication
- Microsoft Teams
- Team Collaboration
- Attention to detail
- Problem-Solving
- Data management
Personal Information
Title: Customer service professional
Timeline
Customer Service Representative
Everise
10.2025 - Current
Associate of Applied Science - Criminal Justice
San Jacinto College
08.2024 - 10.2026
Associate of Applied Science - Paralegal Studies
San Jacinto College
08.2024 - 10.2026
PBX Operator
Meador Staffing
01.2023 - 09.2025
Substitute Teacher
ESS Huntsville
08.2019 - 11.2021