Anthony Franqui
Ocala
Summary
Dynamic Garage Manager with a proven track record at Florida Tire, enhancing service delivery and customer satisfaction through effective inventory management and team training. Skilled in vehicle diagnostics and fostering teamwork, I implemented process improvements that boosted operational efficiency and employee retention, ensuring a collaborative and productive work environment.
Overview
26
26
years of professional experience
Work History
Garage Manager
Florida Tire
Ocala, FL
10.2015 - Current
- Oversaw daily operations, ensuring efficient workflow and resource allocation.
- Managed inventory levels, implementing systems for accuracy in stock tracking.
- Trained and mentored staff on best practices and safety protocols.
- Developed process improvements to enhance service delivery and customer satisfaction.
- Coordinated maintenance schedules for equipment, minimizing downtime and repair costs.
- Analyzed performance metrics to identify areas for operational enhancement.
- Implemented training programs that increased team productivity and skill development.
- Fostered a collaborative team environment, encouraging open communication among staff members.
Lead Maintenance Technician
Golden Hills Mobile Home Park
Ocala, FL
02.2013 - 10.2014
- Supervised daily maintenance operations, ensuring timely completion of repairs and upkeep.
- Trained and mentored junior technicians on best practices and safety protocols.
- Developed and implemented preventive maintenance schedules, reducing equipment downtime.
- Coordinated with vendors to source quality materials for repair and maintenance tasks.
- Diagnosed mechanical issues using technical tools, enhancing troubleshooting efficiency.
- Managed work orders and maintenance requests through property management software effectively.
- Conducted regular inspections of facilities, identifying areas for improvement and compliance.
- Collaborated with management to develop long-term strategies for facility enhancements and upgrades.
Tow Truck Driver
Rhone & Smith Ent.
St. Petersburg, FL
12.1999 - 02.2013
- Operated tow trucks to efficiently transport vehicles in various conditions.
- Executed vehicle recovery procedures, ensuring minimal damage and prompt service delivery.
- Conducted routine maintenance checks on towing equipment to ensure operational safety and reliability.
- Communicated effectively with clients to assess needs and provide timely support during roadside incidents.
- Trained new drivers on operational protocols, safety standards, and customer service practices.
- Managed multiple towing requests simultaneously, prioritizing tasks for optimal workflow efficiency.
- Implemented process improvements in vehicle retrieval techniques, enhancing overall service quality.
- Collaborated with law enforcement and emergency services to facilitate safe accident scene management.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Education
GED -
Freedom High School
Bethlehem, PA05-1989
No Degree - Automotive Technician
Bethlehem Area Vocational Tech
Bethlehem, PA05-1989
Skills
- Workshop safety
- Vehicle diagnostics
- Supplier negotiation
- Environmental awareness
- Maintenance scheduling
- Fleet management
- Warranty administration
- Employee evaluation
- Marketing initiatives
- Automotive expertise
- Customer satisfaction
- Automotive diagnostics
- Parts ordering
- Customer relations
- Vehicle inspection
- Scheduling
- Quality standards
- Employee retention
- Service department operations
- Vendor negotiation
- Scheduling abilities
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Accomplishments
- Achieved consecutively accurate alignment results by studying new digital alignment machines.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Full Professional
English
Full Professional
Interests
Classic Cars,
- Gardening
- I participate in a variety of outdoor recreational activities
Timeline
Garage Manager
Florida Tire
10.2015 - Current
Lead Maintenance Technician
Golden Hills Mobile Home Park
02.2013 - 10.2014
Tow Truck Driver
Rhone & Smith Ent.
12.1999 - 02.2013
GED -
Freedom High School
No Degree - Automotive Technician
Bethlehem Area Vocational Tech