- Playing Sports
- Team Sports
- Chess and billiards
Matthew Singleton
Bronx
Summary
Results-driven Garage Manager with expertise in operational efficiency and customer satisfaction at LAZ Parking. Proficient in vehicle diagnostics, process improvements, and team collaboration, leading to enhanced service quality and reduced turnover. Strong analytical problem-solver with proven ability to build relationships, motivate teams, and improve employee engagement. Committed to leveraging time management and adaptability to drive organizational growth.
Overview
3
3
years of professional experience
Work History
Garage Manager
LAZ Parking
08.2024 - Current
- Enhanced parking space utilization, ensuring optimal customer satisfaction daily.
- Supervised attendants, delivering training on service excellence and safety protocols.
- Streamlined vehicle retrieval processes, improving check-in efficiency and customer experience.
- Coordinated facility repairs, boosting operational efficiency and maintenance standards.
- Resolved customer complaints swiftly, maintaining high service quality and satisfaction.
- Created staff schedules, ensuring adequate coverage during peak operational hours.
Valet Attendant Supervisor
LAZ Parking
08.2024 - Current
- Achieved efficient vehicle handling by supervising daily valet operations.
- Enhanced staff performance by training on vehicle care and parking procedures.
- Implemented workflow improvements, increasing efficiency during peak service hours.
- Optimized service quality through effective coordination of valet team schedules.
- Conducted regular safety inspections, reducing risks associated with vehicle handling.
- Monitored performance metrics, identifying staff development and training opportunities.
Valet Attendant Supervisor
SP+ Parking
08.2022 - 08.2024
- Enhanced customer loyalty by resolving complaints promptly and effectively.
- Developed strategies with management to elevate guest experiences and service excellence.
- Increased valet operations efficiency by revising standard operating procedures thoroughly.
- Implemented an incentive program recognizing top-performing employees for measurable achievements.
Education
No Degree -
SUNY Delhi
Delhi, NYNo Degree -
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- Workshop safety
- Vehicle diagnostics
- Supplier negotiation
- Environmental awareness
- Maintenance scheduling
- Customer satisfaction
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
- Team building
- Professional and courteous
- Professional demeanor
- Adaptability
Interests
Timeline
Garage Manager
LAZ Parking
08.2024 - Current
Valet Attendant Supervisor
LAZ Parking
08.2024 - Current
Valet Attendant Supervisor
SP+ Parking
08.2022 - 08.2024
No Degree -
SUNY Delhi
No Degree -
Southern New Hampshire University