Anthony Fronek
Endicott,USA
Summary
Experienced professional in quality control and assurance, known for being highly productive and efficiently completing tasks. Possess specialized skills in precision measurement, defect identification, and regulatory compliance which ensure adherence to industry standards. Excel in problem-solving, communication, and time management, making significant contributions to team success and product excellence.
Overview
10
10
years of professional experience
Work History
Product Test Technician
Lockheed Martin
Owego, New York
06.2025 - Current
- Analyzed test results to identify defects and recommended solutions to enhance product quality.
- Calibrate testing instruments to ensure accuracy and reliability.
- Documented test processes and results to ensure compliance with industry standards and facilitate reporting.
- Supported troubleshooting efforts by providing technical insights on test failures, contributing to faster resolution.
Customer Service Manager
Home Depot
Binghamton, USA
02.2016 - 05.2025
- Negotiated to strengthen customer advocacy by addressing concerns effectively.
- Performed customer service troubleshooting to resolve unique customer issues.
- Oversaw sales process, managing inventory, receiving products, coordinating special deliveries, and ensuring customer satisfaction follow-up.
- Organized and coordinated staff while selling a wide variety of products to meet facility sales goals and adhere to company policies and processes.
- Certified operator of all lift equipment.
Internship
Galaxy Brewing Company
Binghamton, USA
08.2018 - 11.2018
- Managed brewing operation, overseeing brewing, quality control, contracts, sales, marketing, customer interaction, distribution, and equipment care.
- Conducted market research in Binghamton, NY, leading to a proposal for Galaxy Brewing aimed at increasing business foot traffic by 20% over four months.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
BS - Beverage Industry Operations and Retail Management
Johnson & Wales University
Denver, Colorado11-2018
High School -
Union Endicott High School
Endicott, NY01-2015
Skills
- Troubleshooting technical issues
- Project management
- Compliance documentation
- Sales support
- Customer management
- Team leadership
- Attention to detail
References
- Marty King, Retired Navy Master Chief, 607-834-0973
- Dan Woody, Retired Lockheed Martin Systems Engineer, 607-761-9196
- Dave Sedelmeyer, Owner, Cardinal Financial Services, 607-727-1316
Relevant Studies Experience
- Financial Analysis of numerous companies. Used Investopedia to simulate investment strategies and tracking portfolios for Profit and Loss.
- Numerous Risk Assessments for Strategic Management and Marketing.
- Numerous 'Reflection' papers submitted during internships to set and track goals.
- Multiple speaking engagements.
- Fluent with Excel, Word, PowerPoint in providing reports to upper management.
Timeline
Product Test Technician
Lockheed Martin
06.2025 - Current
Internship
Galaxy Brewing Company
08.2018 - 11.2018
Customer Service Manager
Home Depot
02.2016 - 05.2025
BS - Beverage Industry Operations and Retail Management
Johnson & Wales University
High School -
Union Endicott High School