Anthony Gagliardi

• Trained team members in successful strategies to meet operational.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

As store support Lead, I offload and load store trucks with incoming and outgoing furniture. I assemble the new furniture for the store and also assist in customer pickups. I am also in charge of making sure store inventory is accurate.

• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Mentored new sales associates to contribute to store's positive culture.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained new employees on proper protocols and customer service standards.
• Developed systems and procedures to improve operational quality and team efficiency.

• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Compiled data and reviewed information for accuracy prior to input.
• Created and maintained data entry logs to track data entry activities.
• Verified accuracy of data entered into system to produce error-free reports.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Completed data entry tasks with accuracy and efficiency.