ANTHONY GALEANA
Wood Dale,IL
Summary
Operations-focused professional with experience supporting customer orders, production scheduling, inventory control, and data analysis across departments. Uses Lean principles, attention to detail, and clear communication to improve workflow, resolve issues quickly, and help maintain accurate delivery commitments.
Overview
5
5
years of professional experience
Work History
Account Coordinator
Acme Alliance
Northbrook, IL
08.2025 - Current
- Serve as the primary point of contact for customers, providing timely support regarding orders, product availability, returns, and issue resolution.
- Process and manage customer orders from entry through fulfillment, ensuring accuracy and on-time delivery.
- Monitor inventory levels and coordinate with production teams to determine product availability and scheduling capacity.
- Analyze production capacity and customer demand to support accurate delivery commitments and efficient workflow planning.
- Handled customer complaints, concerns, and return requests while maintaining strong customer relationships and satisfaction.
- Communicate daily with customers, suppliers, and internal teams through email, phone calls, and virtual meetings.
- Collaborate with sales, production, purchasing, and logistics departments to ensure seamless order execution.
- Track order status, shipment schedules, and customer requirements to proactively address potential delays or issues.
- Maintain detailed customer records and documentation within company systems.
- Assist with forecasting, demand planning, and inventory management activities.
- Support continuous improvement initiatives utilizing Lean Manufacturing principles to improve efficiency, reduce waste, and enhance customer service.
- Identify process improvements that streamline order processing and increase operational effectiveness.
- Interpret customer specifications and requirements to ensure products meet expectations and quality standards.
- Build and maintain positive relationships with customers, contributing to customer retention and long-term business growth.
Project Lead & Data Analysis
Keyence Corporation
Itasca, IL
01.2023 - 08.2025
- Manage inventory data & distribution schedules, ensuring daily/monthly accuracy across multiple teams.
- Analyze operational & sales data to identify trends, improve efficiency, and support performance targets.
- Coordinate scheduling & workflow management across departments to meet delivery deadlines.
- Collaborate with cross-functional teams to verify order accuracy and resolve discrepancies.
- Support Customer Service with order issues, shipment tracking, and account adjustments.
Administrative Assistant
Roosevelt University
Chicago, IL
08.2021 - 01.2023
- Provided high-level administrative support to management and cross-functional teams.
- Managed calendars, meetings, and logistics across multiple departments.
- Prepared and organized reports, correspondence, and internal documentation.
- Served as primary point of contact for staff, vendors, and external partners.
- Improved filing systems and supported data entry, recordkeeping, and operational tracking.
- Assisted with onboarding, training coordination, and process improvements.
- Handled sensitive information with confidentiality and compliance.
Education
Roosevelt University
Chicago, IL01-2024
Fenton High School
Bensenville, IL01-2019
Skills
- Exceptional communication
- Bilingual (Spanish)
- Proficient with Microsoft Office
- Time management
- Customer service
- Customer relations
- Adaptability / Team player
- Data analysis
- Problem solving
- Attention to detail
- Patience & communication
- Order management
Timeline
Account Coordinator
Acme Alliance
08.2025 - Current
Project Lead & Data Analysis
Keyence Corporation
01.2023 - 08.2025
Administrative Assistant
Roosevelt University
08.2021 - 01.2023
Roosevelt University
Fenton High School