ANTHONY GIBSON
Rockledge,FL
Summary
Resourceful banking professional committed to delivering top-level service. Offers skilled client relationship management, conflict resolution, and leadership ability.
Overview
6
6
years of professional experience
Work History
PERSONAL BANKER
WELLS FARGO BANK
02.2019 - Current
- Fosters and develops strong customer relationships, while maintaining ability to exceed performance objectives
- Created innovative financial solutions to meet customer needs while handling complex transactions across multiple systems ( SVP, Tellerview, Hogan, etc.…) and documenting complaints.
- Work closely with management to strategize sales techniques to increase branch production and customer service.
- Successfully follow policies, procedures, and regulations while maximizing client experience
- Deliver excellent customer service while uncovering financial priorities to help achieve financial goals
- Maintain conference calls, Skype meetings, and community outreach events in calendar
LEAD TELLER
WELLS FARGO BANK
10.2015 - 02.2019
- Mentored newly hired team members on appropriate responses to patron questions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Developed daily organizational system for transaction records.
- Processed documents for monthly and annual retention procedures.
- Utilized tools for risk management on transactions and operations.
- Used various software such as SVP, SVT & Microsoft Office suite.
Education
Bachelors Degree -
Easter Florida State College
2022
Associates Degree -
Easter Florida State College
2018
Skills
- Financial product knowledge
- Client relationship management
- Proficiency with SVP, SVT & Microsoft Office suite
- Banking operations knowledge
- Sales strategy
- Financial product knowledge
- Problem solving & Communication
Accomplishments
- Consistently identifies potential fraud resulting in a save of over $115K in losses.
- Elected Digital Advocate to ensure my team is efficient in the new technology advances.
- Frequently recognized by both District and Branch Manager for effectively capturing customer complaints.
- Regularly acknowledged for outstanding teamwork and customer service from surveys.
Timeline
PERSONAL BANKER
WELLS FARGO BANK
02.2019 - Current
LEAD TELLER
WELLS FARGO BANK
10.2015 - 02.2019
Bachelors Degree -
Easter Florida State College
Associates Degree -
Easter Florida State College
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