Anthony Gilchrist Jr
Spotsylvania,VA
Summary
Innovative ServiceNow Developer known for high productivity and efficient task completion. Possess specialized skills in system integration, application UI configuration, and workflow customization which contribute to successful project delivery. Excel in problem-solving, teamwork, and effective communication, ensuring objectives are met with precision and professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ServiceNow Developer/Administrator
Intact Technology
Richmond, VA
09.2023 - 07.2024
- Configured the ServiceNow platform to ensure efficient operations.
- CMDB
- Client/ Business scripting
- Managed and enhanced Configuration Items
- Flow Designer
- ITSM
Machine Operator
National Vision
Lawrenceville, GA
11.2022 - 08.2023
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Collaborate with other departments when necessary for successful completion of projects.
- Carry out regular safety checks on machinery prior to operation.
- Adjust machine settings to complete tasks accurately.
- Set up and operate machine tools to produce precision parts and instruments.
- Adjusted machine settings according to production requirements.
Seaman Recruit
United States Navy, USN
Great Lakes , IL
07.2022 - 10.2022
- Participated in regular safety drills such as abandon ship drill, fire drill, man-overboard drill.
- Monitored security of vessel by performing lookout duties.
- Responded promptly to orders given by officers in charge while underway or in port.
- Maintained checklists and logs of vessel maintenance and operations.
- Operated firefighting equipment and participated in drills to ensure readiness for emergency situations.
Sales Associate
Marshalls
Snellville, GA
02.2022 - 03.2022
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
Shift Supervisor
CVS Pharmacy
Snellville, GA
10.2021 - 03.2022
- Monitored staff performance to ensure quality standards were met.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
- Responded promptly to customer inquiries or complaints in a professional manner.
Picker Packer
Randstad
Lawrenceville, GA
06.2021 - 08.2021
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Reported any damaged products to supervisor immediately upon discovery.
- Maintained cleanliness of work area while adhering to safety regulations.
- Utilized RF scanners to track inventory movements throughout the facility.
- Verified accuracy of picked items by comparing them against pick list.
DSP Driver
Bullard Logistics
Duluth, GA
04.2021 - 06.2021
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Delivered packages to customers in a timely and efficient manner.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
Shift Leader
Walgreens
Snellville, GA
04.2020 - 04.2021
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Adhered to all health code regulations while preparing food items for customers.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored employee performance and provided feedback for improvement.
Customer Service Representative
Advance America
Fredericksburg, VA
08.2018 - 01.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
Property Manager
Public Storage
Woodbridge, VA
12.2016 - 05.2018
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
Education
High School Diploma -
Gar-Field High School
Woodbridge, VA06-2016
Skills
- Performance Analytics
- Asset Management
- Customer Support
- Application design
- Incident Management
- Application testing
- System Upgrades
- Coding
- Applications Development
- End-User Training
Certification
- ServiceNow Certified System Administration- 2/2/2024
- CIS-ITSM- 4/29/2024
- Itil- 2/27/2024
- Integration Hub Micro-Certification- 2/8/2024
- Predictive Intelligence Micro-Certification - 2/9/2024
- Citizen Developer Process Creator Micro-Certification- 05/22/2024
- Automatic Test Framework Micro-Certification- 2/9/2024
- Flow Designer Micro-Certification- 2/9/2024
- Service Portal Micro-Certification- 05/22/2024
- Now Assist Executive Micro- Certification- 05/22/2024
- Application Developer Process Creator Micro-Certification- 2/11/2024
Timeline
ServiceNow Developer/Administrator
Intact Technology
09.2023 - 07.2024
Machine Operator
National Vision
11.2022 - 08.2023
Seaman Recruit
United States Navy, USN
07.2022 - 10.2022
Sales Associate
Marshalls
02.2022 - 03.2022
Shift Supervisor
CVS Pharmacy
10.2021 - 03.2022
Picker Packer
Randstad
06.2021 - 08.2021
DSP Driver
Bullard Logistics
04.2021 - 06.2021
Shift Leader
Walgreens
04.2020 - 04.2021
Customer Service Representative
Advance America
08.2018 - 01.2020
Property Manager
Public Storage
12.2016 - 05.2018
High School Diploma -
Gar-Field High School