Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

George Taylor

Broomfield,CO

Summary

GEORGE TAYLOR Professional Summary Enthusiastic ServiceNow Administrator/Developer with over 10 years in IT eager to contribute to team success through hard work and excellent organizational skills. Clear understanding of ServiceNow and mentoring in JavaScript/ServiceNow Development. Highly motivated to learn, grow and excel in the development of ServiceNow.

Overview

12
12
years of professional experience

Work History

ServiceNow Administrator/Developer

Value Partners, CVP
2022.09 - 2024.01
  • Played primary role in development and implementation of Service Portal, catalogs, Requests, data migrations, catalog scripts and policies, workflow and flow designs for Federal client NIMH transitioning to ServiceNow
  • Maintained multiple NIMH ServiceNow instances via Update and Import sets, patching and version upgrades per customer recommendation and protocols
  • Trained end-users on how to effectively use ServiceNow features, resulting in increased adoption rates across departments.
  • Created and configured Agile Development, Stories, Dashboards, Form Designs, Reporting, UI policies, UI actions, Business Rules, ATFs and ACLs and roles as needed
  • Designed and implemented change management forms, view management to align with company policies
  • Instrumental role in migrating legacy systems to ServiceNow platform while minimizing downtime during transition periods.
  • Maintained up-to-date knowledge of ServiceNow platform enhancements and applied them to improve business processes.
  • Streamlined IT service delivery with implementation of ServiceNow best practices.

ServiceNow Administrator/Developer

OVHCloud
2020.06 - 2022.09
  • Administered and maintained health for multiple ServiceNow instances in addition to maintaining Zendesk, Salesforce and PagerDuty/OpsGenie
  • Automated HR processes such as On-boarding and Off-boarding used by HR team via Service Portal, workflows and catalogs to reduce steps and provide proper compliance auditing
  • Implemented CSM into ServiceNow to be used by non-technical and customer-facing teams including major incidents and parent/child tasks
  • Enhanced change management, tasks, and incidents forms and workflows per internal requests
  • Reduced wasted spending each month via continual audits and reclamation of licenses for multiple systems, removing unnecessary charges and ensuring license availability for new employees and internal transfers
  • Developed and maintained inbound actions, workflow designs, incident, change and task through business rules and client scripts to reduce redundant steps and improve efficiency
  • Created user manuals and organizational documentation for both current and outside teams.
  • Implemented advanced scripting techniques to automate routine tasks, saving time and resources for internal department.
  • Managed change requests effectively, ensuring minimal disruption to ongoing operations while implementing necessary modifications to platform.

Cloud Engineer

VMware/OVHCloud
2013.05 - 2020.06
  • Coordinated and managed war rooms during outages or major issues, drafted and sent notifications for internal teams to use as customer updates
  • Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
  • Contributed to product improvement initiatives by providing valuable insights based on hands-on experience with various cloud engineering tools and frameworks.
  • Troubleshooted and addressed on-boarding issues for new accounts and environments, including database troubleshooting and task failures
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

Cloud Engineer

V.C.E
2012.05 - 2013.05
  • Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
  • Created, maintained, and configured test and change control documentation of enterprise and network platforms
  • Apply OS patches and upgrades on regular basis and upgrade administrative tools and utilities.

Education

Business Finance

Louisiana Tech University
Ruston, LA

Collin County Community College
Frisco

Skills

  • CSM, ITSM, ITOM
  • Process Automation
  • Performance Analytics
  • Event Management
  • Requirements Gathering
  • Knowledge management
  • Active Public Trust Level II Clearance NIH
  • Agile Development, Scrum
  • JavaScript, CSS, HTML
  • Incidents, Changes, KBs, Tasks, Problems
  • Vmware Administration
  • Windows/Linux Administration

Accomplishments

  • ServiceNow: CSA - Vancouver
  • CompTIA: Security+
  • Vmware: VCP-DCV, Cloud, Foundations
  • Current Development: CMDB, CIS-HR and CIS-CSM (ETA: Spring/Summer 2024), CAD (Summer 2024)

Timeline

ServiceNow Administrator/Developer

Value Partners, CVP
2022.09 - 2024.01

ServiceNow Administrator/Developer

OVHCloud
2020.06 - 2022.09

Cloud Engineer

VMware/OVHCloud
2013.05 - 2020.06

Cloud Engineer

V.C.E
2012.05 - 2013.05

Business Finance

Louisiana Tech University

Collin County Community College

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George Taylor