Summary
Work History
Education
Skills
Timeline
Generic

UZMA Ali

Jersey City,NJ

Summary

A Qualified IT Professional with 13 years of experience including 9+ years of experience as a Service-Now lead developer, administrator. Direct hands-on experience on most of the ServiceNow ITOM and ITSM modules including Discovery, CMDB, Service Mapping, Change Management, Incident management and service Portal to name a few. Experience with the various ServiceNow versions (Dublin, Eureka, Fuji, Geneva, Helsinki, Jakarta and Kingston, London, Madrid, New York, Orlando, Paris and Quebec). Experience with implementing solutions on ServiceNow platform across various modules - ITSM, CMDB, HR, Asset, Demand & Resource and custom applications. Developed solutions using JavaScript, Web Services, SOAP, and other web technologies to integrate ServiceNow with internal/ external systems and tools. Development experience adhering with SDLC processes like Waterfall, Agile, Test-Driven Development. Hands on experience developing Content Management System (CMS) in ServiceNow. Utilize the ServiceNow Portfolio Project Management (PPM) module to manage all service transitions to production and ensure ongoing operations Experienced in HR Case Management, HR Tasks and creating record producers. Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping. Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns. Extensive experience on Implementation, Customization and Maintenance of CSM modules such as Management, Incident, Problem, Knowledge Management and Customer Service Catalog in ServiceNow. Implemented the OOB process with the client-based configuration in the process for the idea, demand, and projects. Worked on Project portfolio suite (PPS) modules like Demand, Release, Project and Test. Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third party software integrations Experience in migration and integration of knowledge from CA service desk, BMC remedy into ServiceNow. Experienced with the configuration, implementation, and maintenance of the ServiceNow SAM. Experience with utilizing GRC tools to automate information security processes and reporting.

Work History

ServiceNow Developer

LINIUM
NY
01.2020
  • Good understanding in Design and development of CMDB (Configuration Management) and experience in setting up of CMDB different versions
  • Worked on Service Mapping and integrated with ServiceNow Discovery for Discovering enterprise infrastructure and services
  • Configured IP Addresses to identify the undiscovered CI's and insert them into CMDB
  • Worked on many Server-side Scripts, Script Includes, Client-side Scripting, UI Actions, and several business rules
  • Configured LDAP Server and LDAP Listener for updating the user and group table record
  • Customized UI Appearance for Problem and Change Management Application, which is simple, intuitive and easy to use
  • Use Web Services (REST & SOAP) to integrate with 3rd party software applications
  • Bi-directional integration experience with Atrium CMDB and Other monitoring tools
  • In-Depth Knowledge of the technical implementation of Change Management, Incident Management, Problem Management
  • Expertise on creation of workflows for Service Catalog items in ServiceNow
  • Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs
  • Perform integrations and process automation using ServiceNow Orchestration
  • Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping
  • Worked on Orchestration to automate the top and frequently used service requests
  • Integrated service watch with monitoring solutions
  • Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool
  • Cloned out of the box widgets and embedded them on portal to achieve certain functionalities
  • Developed Software Request form with Product Catalog for Software Asset Management
  • Lead Software Asset Management application to manage software licensing for SQL Server, Oracle, and Desktop software, having an inventory of software licenses used vs installed
  • Analyse and understand existing hardware asset management operations to identify opportunities for improvement and automating processes in BMC Remedy CMDB
  • Customized executive Performance Analytics dashboard which shows performance against business goals
  • Experience in working with Content Management System (CMS) and Self-Service portal using Jelly Script and UI Macros
  • Worked in the department of ServiceNow CSM to integrate the CSM Field Service Management, giving customer service visibility into on-site repairs
  • Done configuration in CSM for implementation
  • Integrated CSM with other applications to extend its capabilities
  • Worked on dashboards for coordinating and improving processes in customer service
  • Collaborated with the GRC team on the development of the GRC solution
  • Creating business rules, Catalog Client Scripts, Catalog UI policies for the new service Catalog requests developed for catalogs depending on business needs
  • Integrated the azure licensing model with SAM licensing(alm_license) to fetch information on to ServiceNow from Azure platform
  • Used personalized self-service web portal to provide information and assistance
  • Created cases as needed automatically routed cases to available customer service agents with the required skills, availability and location.

ServiceNow Developer

Veracity
Remote
  • Performed the task of using Discovery to load configuration information to CMDB
  • Wrote business rules to avoid empty configuration to be stored in CMDB after Discovery tool runs a scheduled job
  • Wrote classifiers and identifiers to direct the Discovery tool to gather the information of the configuration items with no error
  • Performed horizontal Discovery from scanning to exploration using different probes and sensors
  • Worked with windows and network teams to verify the data collected via Discovery
  • Developed business and application processes and workflows as per ITIL/ITSM framework
  • Integrated ITSM Incident and Change Management modules with third-party applications by publishing Web Services
  • Designed test management process for all ITSM modules for post-upgrade regression testing
  • Configured foundation data in CMDB, created process templates in ITSM environment
  • Created categories of assets such as Computers, printers and software and also mapped them according to the discovery identifications
  • Collected business requirements for the BMC Analytics and ITSM reporting
  • Worked in coordinating all the changes through ITIL based change management practices.

ServiceNow Developer

Verterim
Remote
  • Built custom workflows to manage lifecycle for regulation control frameworks and internal policies, and regular compliance checks
  • Implemented baseline sandbox environment for GRC and reporting
  • Built customer GRC cycle to follow test once and comply organization policies to large number of regulations and test cases
  • Experience in implementation of preventative, mitigating and compensation controls, ensuring protection and adherence to the goals of organizational SAP Security GRC strategy
  • Worked on custom vulnerability prioritization created custom calculators for SIR and VR
  • Responsible for preparing prototypes for all the modules and demonstrate the capabilities of ServiceNow
  • Ensure that the solutions are demonstrated and understand the business requirements and provide business solutions for the same
  • Capture the additional requirements and convert them into user stories and assign it to the development team
  • Handle all client communications, like workshops working sessions with various teams within the organization.

ServiceNow Developer

TM Floyd
Remote
  • Designing implementations with the ServiceNow GRC & SecOps platform
  • Associate third-party vulnerabilities and NVD entries with a solution record
  • Create, update, view, or delete solutions associated with vulnerabilities, so that you can track vulnerability solutions that are not covered by third-party solution content integrates Tenable vulnerability
  • Remove and reassociate vulnerable items and vulnerability groups with a solution
  • Support / educate business areas on risks and proposed mitigating controls
  • Understand compliance related issues as it relates to SAP roles
  • Coordinate relationships business & technical teams to detail user stories (requirements) to be approved for Sprint & Release plans through ServiceNow SDLC
  • Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions
  • Configured ServiceNow discovery and orchestration
  • Ensured development opportunities on ServiceNow platform are identified to meet evolving business needs and align with key business strategies
  • Partnered with stakeholders to drive faster adoption, greater utilization and higher proficiency of ServiceNow system
  • Creating application instances such as Prod, Stage, Dev, Test, QA etc., and create relationships to the integration, databases, Database instances, servers, etc
  • Built infrastructure architecture for Discovery, Event Management and Cloud management for multiple CI classes including On-Premises Servers, Cloud Servers, Network devices, Firewalls, SAP Applications, Business Application
  • Built One Stop Portal for Cloud Admin, Cloud Users to perform Cloud Related operations like Start, Stop, Reboot, Reset, Decommission
  • Portal can handle multi-requests for different environments and resources from AWS, Azure and Google Cloud.

ServiceNow Developer

JP Morgan Chase
NYC, NY
  • Integrated ITSM Incident and change management modules with third-party applications by publishing web services
  • Successfully implemented customizations to ITSM notification engine to send custom notifications in change management and task management modules
  • Instrumental in setting up and expanding SAM practice which included developing SAM offering, implementation strategy & approach, solution models, governance etc
  • Compile and generate spreadsheets capturing key data related to Software and Hardware Asset Management operations
  • Imported Configuration Items (CI) from third-party applications using import set tables
  • Involved in customizing the forms for the Incident, Change and Problem Management ITIL processes
  • Created Dashboards and Reports that could be exported in different formats on the performance and analytics applications
  • Configured multiple catalog items front end web/GUI components using JavaScript, CSS and HTML
  • Created notifications based on user requirements and Hands-on experience in web development using HTML, JavaScript, and CSS
  • Used ITIL practices to implement ServiceNow applications in phase-by-phase approach, created SLAs and participated in running SLAs and responsible for closing successfully in ServiceNow
  • Involved in reconciliation of complicated workflows to simpler form
  • Responsible for the acceptance, identification, storage, and withdrawal of all supported CIs
  • Responsible for creating, validating, and maintaining integrity of Service maps within ServiceNow
  • Configured and Involved in the Service Mapping, Service Watch Modules HR Case Management
  • Configuration of service portals/configuration and support of GRC and Security Operations-related processes
  • Integrating Service Catalog with 3rd party application tools using web services and fixing the issues which come up while tools are getting interacted
  • Provide global improvements to ServiceNow HAM program, Asset Management processes and ways of work
  • Developed a custom service portal with an intense/ambitious front-end design from scratch without using any OOTB widgets or components
  • Installed AngularJS Plug-in into ServiceNow and developed service portal using the two-way data binding methodology
  • Working with HR Case Management, HR tasks, HR knowledge and policy articles.

ServiceNow Developer

Molina Healthcare
NY
  • Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information
  • Performed maturity assessments on ITAM and CMDB customer processes
  • Worked on different bug fixes within Incident Management, change Management and Problem Management and worked on Mid-Tier Configuration as per the requirement
  • Utilized Orchestration to extend workflows to interact with systems and application code outside the ServiceNow Instance
  • Worked on upgrading of ServiceNow platform & ITSM modules from Fuji to Helsinki
  • Experience in working with Self-Service portal using Jelly Script and UI Macros
  • Used Field Service Management to match tasks to agents based on agent skills, geographical territory assignments and available inventory
  • Worked on (ITBM) Project Portfolio Management PPM module to view all the related projects and application at the same time and track their progress by Gantt charts
  • Also worked on demands in the PPM module
  • Involved in designing, development and implementation of CMS (content management system) website
  • Implementation of different modules of ServiceNow as per requirements and ITIL process - Incident Management, Problem Management, Change Management, Asset Management, and Service Catalog
  • Developing integrations both inbound and outbound
  • Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow
  • Created customized and user-friendly widgets so users can access specific platform features using Service Portal
  • Designed and developed Client Scripts, Business rules, ACLs and Java Scripting in Service-Now
  • Designed and managed application table extensions with Angular JS
  • Worked on creating users, roles, groups and Configured LDAP Server and LDAP listener for updating the user and group table record
  • Built an ESS portal end to end in CMS
  • The ESS portal is being used by the end users to submit various requests
  • Used various bootstrap classes inside CMS to achieve a better look and feel of the portal
  • Deployed and customized Performance Analytics for ITSM for various clients
  • Created custom indicators, breakdowns, scorecards and widgets for executive dashboards using Performance Analytics
  • Worked with ServiceNow Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates.

Java Developer

Johnson and Johnson
New Brunswick, NJ
  • Conferred with clients to discuss their options so that rehabilitation programs and plans for assessing needed services can be developed
  • Worked on Quote creation, census rates generation, and enrollment and renewal functionalities enhancements
  • Experience in web development (UI) using HTML 5, CSS 3, Angular JS and jQuery
  • Implemented different design patterns like singleton, factory and J2EE design patterns like Business delegate, session façade, Value object and DAO design patterns
  • Implemented spring MVC, dependency Injection (DI) and aspect-oriented programming (AOP) features along with hibernate
  • Experience in design and development of web-based applications using Java, JDBC, SQL, JSP, XML, Java-API and Spring
  • Experience in client-side technologies such as JavaScript and jQuery, AJAX and JSON
  • Worked closely with Business Analysts in understanding the technical requirements of each project and prepared the use cases for different functionalities and designs
  • Used Agile practices and test-driven development techniques to provide reliable, working software early and often
  • Used Log4j for logging errors, messages and performance logs
  • Involved in creating Restful services with the JAX-WS Provider and dispatch APIs.

Web Developer

United Health Group
New Brunswick, NJ
  • Worked with Agile Software Development
  • Refactored old content codebase
  • Used best practices of writing clean, readable, and maintainable code for both front-end and back-end
  • Created a clear and concise style guide for future content created by marketing and sales
  • Created a web application in NodeJS that requires Authentication
  • Worked with an enterprise-level CMS
  • Assist in the development of new websites and webpages and microsites, operating within brand style guidelines and coding standards
  • Provide app development support for the dissemination of data to Apple, Windows, and Android mobile devices
  • To work to current good software development practices
  • Work with the Lead Application Developer to recommend and intranet-based applications to help drive business strategy and create process efficiency.

Education

Associate of Arts -

Hudson County Community College
Jersey City, NJ
12-2007

Skills

  • ServiceNow ITOM
  • ServiceNow ITSM
  • Discovery
  • CMDB
  • Service Mapping
  • Change Management
  • Incident management
  • Service Portal
  • JavaScript
  • Web Services
  • SOAP
  • Web technologies
  • Integrating ServiceNow
  • SDLC processes
  • Waterfall
  • Agile
  • Test-Driven Development
  • Content Management System
  • ServiceNow Portfolio Project Management
  • HR Case Management
  • HR Tasks
  • Record producers
  • Implementation of ServiceNow ITSM suite
  • Event Management
  • Service Watch/Service Mapping
  • CSM modules
  • Migration and integration of knowledge
  • Configuration, implementation, and maintenance of the ServiceNow SAM
  • Utilizing GRC tools
  • Discovery tool
  • Business rules
  • Classifiers
  • Identifiers
  • Horizontal Discovery
  • Designing and developing business and application processes
  • Integrating ITSM Incident and Change Management modules
  • Test management process
  • Configuration of foundation data in CMDB
  • Implementation and customization of CSM modules
  • Design, development, and implementation of ServiceNow customization
  • Integration and migration of knowledge
  • Designing implementations with the ServiceNow GRC & SecOps platform
  • Configuring Event Management
  • Infrastructure architecture for Discovery, Event Management, and Cloud management
  • Designing and managing application table extensions
  • Self-Service portal
  • Jelly Script
  • UI Macros
  • Customizing forms and UI appearance
  • Web Services integration
  • In-depth knowledge of Change Management
  • Incident Management
  • Problem Management
  • Workflow creation
  • Service Catalog items
  • Process automation
  • Customization of ITSM notification engine
  • Setting up and expanding SAM practice

Timeline

ServiceNow Developer

LINIUM
01.2020

ServiceNow Developer

Veracity

ServiceNow Developer

Verterim

ServiceNow Developer

TM Floyd

ServiceNow Developer

JP Morgan Chase

ServiceNow Developer

Molina Healthcare

Java Developer

Johnson and Johnson

Web Developer

United Health Group

Associate of Arts -

Hudson County Community College

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UZMA Ali