Alix Anjum
Senior ServiceNow Developer & Architect | Enterprise Now Platform Solutions
New Rochelle,NY
Summary
ServiceNow professional with 10+ years of hands-on experience designing, developing, and supporting enterprise ServiceNow platforms across ITSM, ITOM, ITAM, HRSD, CSM, and CMDB. Strong background in JavaScript development, Flow Designer, integrations, and CMDB governance, with proven ability to build scalable, maintainable solutions aligned with CSDM best practices. Experienced in working closely with business and technical teams to improve automation, reduce manual effort, and maintain a stable, secure, and well-governed ServiceNow environment.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
ServiceNow Developer / Architect
Semaphore Partners
01.2022 - Current
- Design and develop scalable ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, and CMDB.
- Act as hands-on architect, defining platform design, integration patterns, and data models aligned with CSDM 4.x.
- Lead complex development using JavaScript, Script Includes, Flow Designer, and IntegrationHub.
- Architect and implement REST-based integrations using MID Server, OAuth, and third-party systems.
- Drive platform governance, performance optimization, and secure role-based access controls.
- Review code, guide developers, and collaborate with stakeholders to deliver business-focused solutions.
Senior ServiceNow Developer
CIGNEX
10.2019 - 12.2021
- Led development for enterprise ITSM and Service Catalog implementations.
- Designed reusable frameworks, optimized Business Rules, and reduced technical debt.
- Built Service Portal widgets and configured UI Builder and Agent Workspace components.
- Implemented ATF, CI/CD, and source control to improve release quality and stability.
- Supported ITOM Discovery, Service Mapping, and CMDB health initiatives.
ServiceNow Developer
Winklix
06.2016 - 09.2019
- Developed custom applications, workflows, and integrations on the ServiceNow platform.
- Worked extensively with JavaScript, Glide API, Client Scripts, and UI Policies.
- Implemented REST and SOAP integrations and managed MID Server configurations.
- Configured CMDB, Discovery schedules, and operational dashboards.
- Collaborated closely with process owners and business teams.
ServiceNow Administrator
Rokt
04.2014 - 05.2016
- Administered core ITSM modules including Incident, Problem, Change, and Request Management.
- Managed users, roles, ACLs, update sets, and instance upgrades.
- Built reports and dashboards for operational visibility.
- Provided production support, troubleshooting, and minor enhancements.
- Built a strong foundation in ServiceNow platform administration and development.
Education
Bachelor of Science -
Everest University
Skills
ServiceNow Platform & Products: Now Platform, Scoped & Global Applications, ITSM, ITOM, ITAM (HAM, SAM Pro), HRSD, CSM, SPM (ITBM), SecOps, GRC, Service Catalog, Request Management, CMDB (CSDM 4x), Discovery, Service Mapping, Event Management
ServiceNow Development & Scripting: JavaScript (ES5/ES6), Glide API, GlideRecord, GlideAjax, GlideSystem, Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions, Scheduled Jobs, Fix Scripts
Workflow & Automation: Flow Designer, Workflow Editor, IntegrationHub, Spokes & Actions, Orchestration, Automated Approvals
UI & Experience: Service Portal, Service Portal Widgets, AngularJS (ServiceNow), UI Builder, Now Experience Framework, Agent Workspace, CSM Workspace
Integrations & Middleware: REST APIs, SOAP Web Services, MID Server, LDAP, SSO, OAuth 20, Azure AD, Okta, JIRA, SAP, Splunk, AWS, Azure Integrations
CMDB & ITOM Capabilities: CMDB Architecture, Identification & Reconciliation (IRE), CMDB Health Dashboards, Discovery Schedules, Patterns & Probes, Service Mapping Design, CSDM Governance & Compliance
Reporting & Analytics: Advanced Reporting, Performance Analytics, Dashboards, Scorecards, KPIs, Operational & Executive Reporting
Security & Compliance: Role-Based Access Control (ACLs), Data Security & Encryption, Audit & Compliance Support (SOX, ISO, SOC2), Vulnerability Response (Foundational)
DevOps & Platform Operations: ServiceNow DevOps, CI/CD Pipelines, Source Control (Git), Automated Test Framework (ATF), Release & Environment Management, Update Sets, Application Repositories
Architecture & Leadership: Platform Architecture Design, Technical Solution Design, Performance Optimization & Troubleshooting, Platform Governance, Code Reviews, Mentoring & Technical Leadership, Agile & Scrum Methodologies
Certification
ServiceNow Certified System Administrator (CSA)
Timeline
ServiceNow Developer / Architect
Semaphore Partners
01.2022 - Current
Senior ServiceNow Developer
CIGNEX
10.2019 - 12.2021
ServiceNow Developer
Winklix
06.2016 - 09.2019
ServiceNow Administrator
Rokt
04.2014 - 05.2016
Bachelor of Science -
Everest University