Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
LOKESH BOGAM

LOKESH BOGAM

Fort Worth,USA

Summary

Actively Seeking for an opportunity in Germany to contribute ServiceNow and IT Operations expertise within a cloud driven organization. ServiceNow Professional with 5+years of experience across ITSM, Automation and Cloud based operations. US- Trained Master's graduate with hands-on experience supporting different environments. Expert in ServiceNow Scripting and Integrations to deliver reliable and scalable IT Services.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

ServiceNow Developer

Equitas IT Inc -UTSW
Dallas, USA
03.2024 - 12.2025
  • Developed custom applications using ServiceNow's Studio, Flow Designer, and UI Builder, increasing workflow efficiency by 60% within 6 months.
  • Worked On User Review Groups (URGs) and key ITSM meetings, driving stakeholder engagement, gathering feedback, and ensuring alignment on process improvements and system changes.
  • Conducted thorough root cause analysis to investigate risks and application issues, recommending and implementing mitigation strategies to prevent recurrence.
  • Worked closely with leadership to review and present enhancement and change proposals to the Governance Committee, supporting strategic decisions for ITSM process evolution.
  • Delivered training consultation and content development for various user groups, including leadership, ensuring smooth onboarding and continuous understanding of ITSM processes.
  • Led the creation and maintenance of standard templates to improve consistency and documentation quality across ITSM processes.
  • Developed and implemented multiple ServiceNow applications, including ITSM and CSM, achieving a 40% increase in client satisfaction within 6 months
  • Environment: ITBM- Application Portfolio Management, ServiceNow (Washington DC), UI Policy, Client Script, Java Script, WMI (Windows), SSH (Unix), SNMP (Network), API

ServiceNow Developer

Beal Bank
Plano, USA
08.2023 - 03.2024
  • Improved business performance by 35% through managing ServiceNow enhancements, leading to streamlined processes within 6 months.
  • Collaborated with internal and external stakeholders to design, implement, and manage ITSM processes, ensuring alignment with ITIL best practices and organizational goals.
  • Developed and maintained process documentation and end-user training materials to promote standardized workflows and facilitate user adoption of ITSM practices.
  • Monitored key performance indicators (KPIs) for assigned ITSM processes, delivering regular reports to leadership with insights and actionable recommendations for improvement.
  • Partnered with subject matter experts (SMEs) to plan and execute effective communication strategies, leveraging innovative materials and cascading messages across the organization to achieve business results.
  • Identified process improvement opportunities to increase maturity, efficiency, and effectiveness, implementing solutions that streamlined workflows and enhanced service delivery.
  • Developed custom applications using ServiceNow App Engine, leveraging Script Includes and JavaScript, resulting in increased efficiency within 4 months
  • Daily tasks included customizing the existing or creating new Business Rules, Scripts- Includes; Client catalog script, Client Script.
  • As per the business requirements, Creating UI Actions for Buttons and context menus on form and lists so that the whole application to any user is user-friendly any easy to handle.
  • Environment: ServiceNow UTAH & Tokyo , Service Portal, ESS, JavaScript, HTML, SPM, Secops, windows & Linux

ServiceNow Admin

Bajaj Group
Mumbai, India
10.2019 - 07.2021
  • Implemented custom ServiceNow dashboards, boosting team productivity by 44% within 6 months.
  • Developed ITSM solution design and development approach, leading to a 25% increase in data accuracy and efficiency within 9 months
  • Followed ITIL-aligned workflows for ticket management, ensuring compliance with incident, problem, and change management best practices.
  • Collaborated cross-functionally to build and enhance relationships across IT teams and enterprise stakeholders, fostering a culture of information sharing, teamwork, and quick problem resolution.
  • Actively participated in ITSM tool upgrades, completing deliverables, testing enhancements, and facilitating seamless transitions for end users.
  • Maintain the integrity of Service Mapping tool across Production and Non-Production environments.
  • Environment: SAP, SME, UI Actions, API, Web services, UI Macros, Servicenow Service Mapping tool, Production, Non-Production environments

ServiceNow Admin

Afcons Infrastructure
Mumbai, India
06.2018 - 09.2019
  • Developed and implemented an API to automate document processing, reducing manual effort by 15 hours per week.
  • Increased efficiency by 30% by integrating ServiceNow with third-party tools and applications (e.g., external databases, APIs) within 3 months.
  • Stayed up-to-date on industry trends, ServiceNow releases, and ITOM advancements to continuously enhance CMDB, Discovery, and Service Mapping capabilities.
  • Environment: Tables, the CMDB, Import Sets, ServiceNow, ServiceNow applications, modules, business rules, email notifications, UI Pages, Scheduled Jobs, Script Includes, Events, forms, SLAs, reports, Access Controls, Homepage Administration

Education

Masters - computers and Information Sciences

University of Texas at Arlington
Arlington, Texas, USA
08.2023 - 05.2025

Bachelor of Science - Electronics and Communication Engineering

CMR College of Engineering and Technology
Hyderabad, India
06.2016 - 09.2020

Skills

  • ServiceNow Development: Custom Application Development, Workflow Design, Module Customization
  • Integrations: REST, SOAP, MID Server
  • ITSM & Tools: Incident Management, Problem Management, Change Management, Service Request Management Service Catalog, Chat, SLA, CMDB, Data Loading, On Call Scheduling, Web Services
  • Automations: Event Management, Workflow Automation
  • Modules (Knowledge): ITSM, ITOM, HRSD, CSM, CSDM, SecOps, GRC, SPM,SAM
  • Version Control: GIT, ServiceNow Update Sets
  • Security: Access Control, Data Encryption, Security Incident Response
  • Collaboration: Requirement Analysis, Agile Methodologies (SDLC), JIRA, SCRUM Cross-functional Teamwork
  • Databases: SQL, Oracle10g, MySQL
  • Visualization: Power BI, Tableau
  • Web Technologies: HTML, CSS, JavaScript, Glide Script
  • Programming Languages: C, C, JAVA, Python
  • Tools & Packages: Maven, Log4j, MSOffice, MS Excel, MS PowerPoint
  • Certifications: Certified ServiceNow Application Developer (CAD), CSA Certified System Administrator

Languages

English
Native
Spanish
Beginner
German
Beginner
Telugu
Native
Hindi
Native

Timeline

ServiceNow Developer

Equitas IT Inc -UTSW
03.2024 - 12.2025

ServiceNow Developer

Beal Bank
08.2023 - 03.2024

Masters - computers and Information Sciences

University of Texas at Arlington
08.2023 - 05.2025

ServiceNow Admin

Bajaj Group
10.2019 - 07.2021

ServiceNow Admin

Afcons Infrastructure
06.2018 - 09.2019

Bachelor of Science - Electronics and Communication Engineering

CMR College of Engineering and Technology
06.2016 - 09.2020
LOKESH BOGAM