LOKESH BOGAM
Fort Worth,USA
Summary
Actively Seeking for an opportunity in Germany to contribute ServiceNow and IT Operations expertise within a cloud driven organization. ServiceNow Professional with 5+years of experience across ITSM, Automation and Cloud based operations. US- Trained Master's graduate with hands-on experience supporting different environments. Expert in ServiceNow Scripting and Integrations to deliver reliable and scalable IT Services.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
ServiceNow Developer
Equitas IT Inc -UTSW
Dallas, USA
03.2024 - 12.2025
- Developed custom applications using ServiceNow's Studio, Flow Designer, and UI Builder, increasing workflow efficiency by 60% within 6 months.
- Worked On User Review Groups (URGs) and key ITSM meetings, driving stakeholder engagement, gathering feedback, and ensuring alignment on process improvements and system changes.
- Conducted thorough root cause analysis to investigate risks and application issues, recommending and implementing mitigation strategies to prevent recurrence.
- Worked closely with leadership to review and present enhancement and change proposals to the Governance Committee, supporting strategic decisions for ITSM process evolution.
- Delivered training consultation and content development for various user groups, including leadership, ensuring smooth onboarding and continuous understanding of ITSM processes.
- Led the creation and maintenance of standard templates to improve consistency and documentation quality across ITSM processes.
- Developed and implemented multiple ServiceNow applications, including ITSM and CSM, achieving a 40% increase in client satisfaction within 6 months
- Environment: ITBM- Application Portfolio Management, ServiceNow (Washington DC), UI Policy, Client Script, Java Script, WMI (Windows), SSH (Unix), SNMP (Network), API
ServiceNow Developer
Beal Bank
Plano, USA
08.2023 - 03.2024
- Improved business performance by 35% through managing ServiceNow enhancements, leading to streamlined processes within 6 months.
- Collaborated with internal and external stakeholders to design, implement, and manage ITSM processes, ensuring alignment with ITIL best practices and organizational goals.
- Developed and maintained process documentation and end-user training materials to promote standardized workflows and facilitate user adoption of ITSM practices.
- Monitored key performance indicators (KPIs) for assigned ITSM processes, delivering regular reports to leadership with insights and actionable recommendations for improvement.
- Partnered with subject matter experts (SMEs) to plan and execute effective communication strategies, leveraging innovative materials and cascading messages across the organization to achieve business results.
- Identified process improvement opportunities to increase maturity, efficiency, and effectiveness, implementing solutions that streamlined workflows and enhanced service delivery.
- Developed custom applications using ServiceNow App Engine, leveraging Script Includes and JavaScript, resulting in increased efficiency within 4 months
- Daily tasks included customizing the existing or creating new Business Rules, Scripts- Includes; Client catalog script, Client Script.
- As per the business requirements, Creating UI Actions for Buttons and context menus on form and lists so that the whole application to any user is user-friendly any easy to handle.
- Environment: ServiceNow UTAH & Tokyo , Service Portal, ESS, JavaScript, HTML, SPM, Secops, windows & Linux
ServiceNow Admin
Bajaj Group
Mumbai, India
10.2019 - 07.2021
- Implemented custom ServiceNow dashboards, boosting team productivity by 44% within 6 months.
- Developed ITSM solution design and development approach, leading to a 25% increase in data accuracy and efficiency within 9 months
- Followed ITIL-aligned workflows for ticket management, ensuring compliance with incident, problem, and change management best practices.
- Collaborated cross-functionally to build and enhance relationships across IT teams and enterprise stakeholders, fostering a culture of information sharing, teamwork, and quick problem resolution.
- Actively participated in ITSM tool upgrades, completing deliverables, testing enhancements, and facilitating seamless transitions for end users.
- Maintain the integrity of Service Mapping tool across Production and Non-Production environments.
- Environment: SAP, SME, UI Actions, API, Web services, UI Macros, Servicenow Service Mapping tool, Production, Non-Production environments
ServiceNow Admin
Afcons Infrastructure
Mumbai, India
06.2018 - 09.2019
- Developed and implemented an API to automate document processing, reducing manual effort by 15 hours per week.
- Increased efficiency by 30% by integrating ServiceNow with third-party tools and applications (e.g., external databases, APIs) within 3 months.
- Stayed up-to-date on industry trends, ServiceNow releases, and ITOM advancements to continuously enhance CMDB, Discovery, and Service Mapping capabilities.
- Environment: Tables, the CMDB, Import Sets, ServiceNow, ServiceNow applications, modules, business rules, email notifications, UI Pages, Scheduled Jobs, Script Includes, Events, forms, SLAs, reports, Access Controls, Homepage Administration
Education
Masters - computers and Information Sciences
University of Texas at Arlington
Arlington, Texas, USA 08.2023 - 05.2025
Bachelor of Science - Electronics and Communication Engineering
CMR College of Engineering and Technology
Hyderabad, India 06.2016 - 09.2020
Skills
- ServiceNow Development: Custom Application Development, Workflow Design, Module Customization
- Integrations: REST, SOAP, MID Server
- ITSM & Tools: Incident Management, Problem Management, Change Management, Service Request Management Service Catalog, Chat, SLA, CMDB, Data Loading, On Call Scheduling, Web Services
- Automations: Event Management, Workflow Automation
- Modules (Knowledge): ITSM, ITOM, HRSD, CSM, CSDM, SecOps, GRC, SPM,SAM
- Version Control: GIT, ServiceNow Update Sets
- Security: Access Control, Data Encryption, Security Incident Response
- Collaboration: Requirement Analysis, Agile Methodologies (SDLC), JIRA, SCRUM Cross-functional Teamwork
- Databases: SQL, Oracle10g, MySQL
- Visualization: Power BI, Tableau
- Web Technologies: HTML, CSS, JavaScript, Glide Script
- Programming Languages: C, C, JAVA, Python
- Tools & Packages: Maven, Log4j, MSOffice, MS Excel, MS PowerPoint
- Certifications: Certified ServiceNow Application Developer (CAD), CSA Certified System Administrator
Languages
English
Native
Spanish
Beginner
German
Beginner
Telugu
Native
Hindi
Native
Timeline
ServiceNow Developer
Equitas IT Inc -UTSW
03.2024 - 12.2025
ServiceNow Developer
Beal Bank
08.2023 - 03.2024
Masters - computers and Information Sciences
University of Texas at Arlington
08.2023 - 05.2025
ServiceNow Admin
Bajaj Group
10.2019 - 07.2021
ServiceNow Admin
Afcons Infrastructure
06.2018 - 09.2019
Bachelor of Science - Electronics and Communication Engineering
CMR College of Engineering and Technology
06.2016 - 09.2020