Tech-savvy and driven professional with extensive experience in designing, implementing, and optimizing ServiceNow solutions to deliver measurable value to clients. Highly functional leader proficient in collaborating with cross-functional teams to gather business requirements, streamline IT workflows, and deliver custom ServiceNow applications that accelerate operational efficiency. Specialized skills in process automation, ITSM, ITAM, HRSD, FSM, and platform integration. Customer-focused individual with a talent for troubleshooting and providing solutions for ServiceNow modules, driving successful deployments, and maximizing the platform's capabilities. Effective communicator experienced in directing implementation projects, leading continuous improvement initiatives, and liaising with key stakeholders to align ServiceNow strategies with business objectives and drive customer satisfaction.
In the role of ServiceNow Developer at the Centers for Disease Control and Prevention, responsibilities included developing and customizing ServiceNow applications to enhance organizational efficiency.This position involved collaborating with various stakeholders to understand requirements and implement solutions that meet the needs of users.Significant contributions were made towards enhancing the HRSD module through customizations, ensuring seamless integration with existing workflows.
Provided services to clients focused on optimized usage of modules, such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery, and Integrations.
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