Zachary Mitchell
Tampa,FL
Summary
- Citizenship: American Citizen
- Clearance: Public Trust
Skilled ServiceNow Developer possessing broad knowledge in designing, developing and managing complex workflows on the ServiceNow platform. Demonstrates strong capability to code and script proficiently while delivering high-quality solutions. Exhibits robust problem-solving skills and keen understanding of IT service management processes. Previous work has led to improved operational efficiency through optimized service management applications.
Overview
6
6
years of professional experience
Work History
ServiceNow Developer
ReliaQuest
Tampa, FL
11.2022 - Current
- Developed and maintained complex ServiceNow ITSM applications and modules.
- Implemented business rules, UI policies, client scripts, script includes, and scheduled jobs to enhance system functionality.
- Designed workflows and automation to improve efficiency and compliance.
- Configured notifications and integrated ServiceNow with various platforms.
- Performed administration duties, including user management, role assignments, and platform maintenance.
- Utilized update sets to ensure quality assurance and deployment best practices.
- Customized ServiceNow capabilities through JavaScript programming.
- Executed REST integrations for seamless data flow between ServiceNow instances.
- SSO integrations using the Multi-Provider SSO module.
IT Technical Support Specialist
Pingwind Inc.
Gainesville, Florida
01.2020 - 10.2022
- Deployed and configured software applications in compliance with government standards.
- Installed and organized patch cabling in data closets according to government regulations.
- Ensured accuracy of tracking and asset information for help desk operations.
- Prepared monthly workload reports related to security tasks.
- Delivered comprehensive customer support services for IT-related issues.
- Planned and executed general technical IT support services effectively.
- Provided systems and software training to customers as needed.
- Troubleshot advanced technical issues using various communication methods, including phone and email.
Education
Bachelor of Science - Computer Science & Info Tech: Cybersecurity
Florida Polytechnic University
Lakeland, FL12-2019
Skills
- ITSM implementation
- JavaScript programming
- ServiceNow customization
- REST integrations
- Time management
- Problem solving
- Effective communication
- RESTful apis
- ServiceNow development
- Incident management
- Business rules
- Scripted REST apis
- JSON data format
- ServiceNow administration
- XML data format
- Software development methodologies
- Adaptability to new technologies
- User interface design
- Client scripts
- Report generation
- Customer support
- Asset management
- System troubleshooting
- Developing applications
- Attention to detail
- JSON
- Javascript
Timeline
ServiceNow Developer
ReliaQuest
11.2022 - Current
IT Technical Support Specialist
Pingwind Inc.
01.2020 - 10.2022
Bachelor of Science - Computer Science & Info Tech: Cybersecurity
Florida Polytechnic University
References
References available upon request.