Anthony Gillette
Gobles
Summary
Diligent Manager with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
PostCard Cabins: Barber Creek
Grand Junction, MI
04.2024 - Current
- Coordinated daily operations to enhance guest experiences and streamline cabin management.
- Implemented staff training programs focused on customer service excellence and operational efficiency.
- Analyzed guest feedback to identify areas for improvement and enhance service delivery standards.
- Oversaw scheduling of staff shifts, optimizing resource allocation based on peak demand periods.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in recruiting, hiring and training of team members.
Grounds Manager
Great Lakes Pondscapes
Paw Paw, MI
08.2016 - 03.2024
- Developed strategic initiatives to increase productivity and streamline workflows within departments.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Implemented sales strategies to create
- Coordinated with external vendors for specialized services
- Oversaw daily maintenance of grounds, ensuring optimal aesthetic and functional quality.
- Supervised team of groundskeepers, providing training on best practices and safety protocols.
Professional Driving Instructor
Official Driving School
Portage, MI
11.2021 - 01.2024
- Instructed student drivers on safe driving practices and road regulations.
- Developed customized lesson plans to address individual learning needs and skill levels.
- Evaluated driver performance and provided constructive feedback to enhance skills.
- Maintained up-to-date knowledge of state driving laws and safety protocols.
- Coordinated scheduling of lessons, ensuring optimal use of resources and time.
Assistant General Manager
Wild Bills Tobacco
Plainwell, MI
10.2019 - 11.2021
- Managed inventory levels, ensuring optimal stock for maintenance supplies and guest amenities.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Education
Associate of Arts - General Education
Kalamazoo Valley Community College
Kalamazoo, MI12-2024
High School Diploma -
Bloomingdale High School
Bloomingdale, MI06-2017
Skills
- Operating systems including Opera Cloud, GXP, MGS
- Staff management
- Leadership and team building
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Facility maintenance
- Guest relations
- Time management
- Vendor sourcing
Timeline
Assistant General Manager
PostCard Cabins: Barber Creek
04.2024 - Current
Professional Driving Instructor
Official Driving School
11.2021 - 01.2024
Assistant General Manager
Wild Bills Tobacco
10.2019 - 11.2021
Grounds Manager
Great Lakes Pondscapes
08.2016 - 03.2024
Associate of Arts - General Education
Kalamazoo Valley Community College
High School Diploma -
Bloomingdale High School