ANTHONY G. JACKSON

• Provided customer support to over one hundred customers via phone and email to resolve issues relating to eligibility criteria for pension benefits
• Collaborated with the accounts departments to address issues with accounts reconciliation of benefits and conducted analysis of historic data to gather insight on benefit administration
• Coordinated with others to accomplish efficiency and organization
• Utilized CRM system to document customer complaints and ensured that customer requests were resolved instantaneously and displayed other service offering and solutions to customers
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Provided efficient and courteous service to customers at all times.
• Managed and coordinated multiple projects while ensuring timely completion.
• Identified ways to improve efficiency in operations and implemented process changes.
• Met deadlines while maintaining high-quality deliverables.
• Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
• Troubleshot minor problems and reported larger technical issues.
• Developed departmental objectives, budgets, policies, procedures, and strategies.

• Customer Sales/ Processing orders
• Assist Director with various assignments
• Mentored and trained new employees on company policies and procedures.
• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
• Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
• Monitored team productivity and performance to support goals.
• Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
• Coached and motivated team, driving sales and delivering exceptional customer service.
• Communicated plans and actions to meet departmental goals.

• Conduct job interviews and evaluations for past and future employees

•Using POS System

•Data Entry/ Payroll

•Customer Sales/ Processing orders

•Assist Director with various assignments

•Mentored and trained new employees on company policies and procedures.

•Provided support for customers by addressing complaints quickly and efficiently,displaying exceptional customer service skills.

•Managed daily operations including scheduling and budgeting, exhibiting

excellent multitasking capabilities.

•Orientated and trained employees, encouraging confidence and helping

individuals adapt faster to job roles.

•Monitored team productivity and performance to support goals.

•Assigned, prioritized, and delegated tasks and responsibility to departmental

employees.

•Coached and motivated team, driving sales and delivering exceptional customer

•Communicated plans and actions to meet departmental goals.