Tracy Conrad
Mission Viejo
Summary
Detail-oriented billing representative with over 7 years in customer relationship management and revenue cycle management. Successfully facilitated billing inquiries and improved payment collections, driving significant enhancements in customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Billing Customer Service Representative
Optum-Saddleback Medical Group
Laguna Hills, California
10.2018 - Current
- Resolved billing inquiries and account discrepancies for patients, ensuring accurate account management.
- Provided detailed information to customers about their accounts, including payment history and current balance due.
- Streamlined processing of incoming and outgoing mail for timely distribution, enhancing communication efficiency.
- Collected payments from customers using various billing systems, contributing to improved cash flow.
- Analyzed customer accounts to identify overdue payments and initiate recovery actions.
Intake Coordinator
Sovereign Health Dual Diagnosis Treatment Center
San Clemente, California
12.2013 - 07.2018
- Organized and completed finance packets, payments, and insurance information for new patients.
- Collected insurance payments and processed reimbursements to recover lost revenue.m
- Managed collection and insurance reimbursement processes to support revenue recovery.
- Conducted admissions and accounts receivable reporting, addressing deficiencies prior to processing.
Title Assistant
First American Title
Santa Ana, California
01.2008 - 11.2013
- Reviewed title documents for accuracy and compliance, ensuring legal standards met.
- Resolved title issues and discrepancies, enhancing client satisfaction and transaction accuracy.
- Maintained detailed records of transactions and client interactions to support efficient processing.
- Communicated effectively with clients, addressing inquiries and providing support.
- Maintained records and filing systems for easy access to information.
Education
Some College (No Degree) -
Springfield Community College
Springfield, ORSkills
- Accounts receivable and payment processing
- Billing system management
- Insurance verification
- Revenue cycle management
- Customer relationship management
Timeline
Billing Customer Service Representative
Optum-Saddleback Medical Group
10.2018 - Current
Intake Coordinator
Sovereign Health Dual Diagnosis Treatment Center
12.2013 - 07.2018
Title Assistant
First American Title
01.2008 - 11.2013
Some College (No Degree) -
Springfield Community College