Toni Cooper
Dispatcher / Customer Service V
Arlington,WA
Summary
Results-focus with knowledge in Truck Driving, Security and warehouse equipment. Proactive leader with strengths in communication, collaboration and team player
Overview
12
12
years of professional experience
Work History
Security
FB Builders and Developers
DALLAS , TEXAS
2018.05 - Current
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Assessed fire detectors and alarm systems to prevent and address issues.
- Observed patrons and customers to quickly address security situations.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Recycling Specialist
City of Dallas
Dallas , Texas
2017.01 - 2018.05
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
- Reduced city waste headed for landfill 100% by streamlining recycling program.
- Developed and managed budgeting processes for trash and recycling programs.
- Conducted site surveys and waste audits to determine trash, organics and recycling service levels and identify strategies to improve diversion.
- Researched and implemented procedures for identifying new collection sites and services to meet operational targets.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Warehouse Order Puller
Qualituy Distribution Warehouse
Dallas , TEXAS
2012.01 - 2017.01
- Pulled merchandise to fulfill orders to specification.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Reported damaged products or safety hazards to immediate supervisor.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
- Conducted inventory transactions using scanner gun.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Used handheld scanners to key in data for packages.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
- Distributed discontinued sheets and upcoming specials to appropriate personnel
- Labeled assigned packages and inspected for defects or inaccuracies.
- Noticed damaged products and removed from received shipments to be processed for refund or replacement.
- Communicated with customers to discuss packing needs and special items or circumstances.
- Supported management decision-making by forecasting demand and comparing data to purchasing requests.
- Read tickets accurately to pick out important information and correctly complete orders.
- Used hand trucks, pallet jacks and forklifts safely and efficiently.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, COSkills
- Criminal records searches
- Crime prevention methods
- Investigative skills
- First aid and CPR certified
- Observant
- Security procedures knowledge
- Shift work experience
- High level of integrity
- Reliability
- Premises surveillance
Timeline
Security
FB Builders and Developers
2018.05 - Current
Recycling Specialist
City of Dallas
2017.01 - 2018.05
Warehouse Order Puller
Qualituy Distribution Warehouse
2012.01 - 2017.01
Bachelor of Science - Business Administration And Management
Colorado Technical University
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