Carol Ochoa
North Hollywood,United States
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Paint Department Sales Associate
The Home Depot Inc
05.2022 - Current
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
Overnight Freight Associate
The Home Depot Inc
12.2018 - Current
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Softlines Team Leader
Kmart, Sears Holding
10.2017 - 08.2019
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Assisted customers in selecting products by explaining features and benefits, discussing price points and asking open-ended questions.
- Greeted customers and helped with product questions, selections and purchases.
- Trained team members in successful strategies to meet operational and sales targets.
Education
No Degree - Italian Studies
Los Angeles Valley College
Van Nuys, CA06.2025
Skills
- Cash Register Systems
- Operational Efficiency
- Marketing Sales
- Loyalty Programs
- Customer Satisfaction
- Attention to detail
- Good communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Paint Department Sales Associate
The Home Depot Inc
05.2022 - Current
Overnight Freight Associate
The Home Depot Inc
12.2018 - Current
Softlines Team Leader
Kmart, Sears Holding
10.2017 - 08.2019
No Degree - Italian Studies
Los Angeles Valley College
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