Anthony Gonzalez
Running Springs,CA
Summary
Adept at enhancing guest experiences and streamlining operations, tenure at Cafe X2o, La Verne, showcases a proven track record in effective multitasking and guest relations. Skilled in memory retention and managing high-pressure situations, significantly contributed to improved service delivery and customer satisfaction. Experienced leader with strong background in guiding team members, managing complex catering orders and achieving customer satisfaction objectives. Excels in developing efficient standard procedures, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence in the restaurant.
Overview
5
5
years of professional experience
Work History
Restaurant Host Shift Lead
Cafe X2o, La Verne
03.2024 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported needs of up to 5- person wait staff who attended to specific needs of countless customers daily for Mediterranean restaurant.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Restaurant Food Server
Cafe X2o, La Verne
09.2019 - Current
- Worked with front of house staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS systems.
- Explained menu items to guests and suggested new-to-customer items for regulars.
Hookah Server
Cafe X2o, La Verne
09.2019 - Current
- Received over 40-50 hookah orders nightly from wait staff and delivered ready-to-smoke pipes to guests while keeping up with incoming hookah orders.
- Participated in the development of new hookah menu offerings, providing input on flavor combinations and presentation ideas.
- Implemented time management strategies to handle multiple tables simultaneously, ensuring prompt service without compromising attention to detail.
- Participated in staff training sessions, further developing skills in customer service, safety procedures, and hookah knowledge.
- Expertly navigated challenging situations involving difficult customers or disputes between patrons while maintaining professionalism at all times.
Education
Mt San Antonio College
Walnut, CASkills
- Memory retention
- Strong multitasking
- Greeting guests
- Patience under pressure
- Cultural Sensitivity
- Dispute Mediation
Languages
Spanish
Professional Working
Timeline
Restaurant Host Shift Lead
Cafe X2o, La Verne
03.2024 - Current
Restaurant Food Server
Cafe X2o, La Verne
09.2019 - Current
Hookah Server
Cafe X2o, La Verne
09.2019 - Current
Mt San Antonio College
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