ANTHONY GREEN
Orange Park,US
Summary
Customer Service Specialist with over 30 years of delivering excellent service and superior quality with every customer interaction through exceptional relationship building. Well adept at resolving conflicts and managing customer expectations by determining and prioritizing customer needs. Can take ownership of each customer concern while empathizing and providing appropriate solutions in a timely, efficient manner.
Overview
30
30
years of professional experience
Work History
Customer Support - Acting Peer Success Crewmember
JetBlue
01.2022 - Current
- Provide Crew members with support to complete a process, they are unable to complete, due to an error, a lack of access, or training.
- Submit process improvement forms, and take CRO Customer complaint calls.
- Take over customer contacts and assist the customer with booking, changing, and canceling flight reservations, when the need is more efficiently handled with a transfer.
Shipt Shopper
Shipt
06.2020 - 01.2022
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Review customer orders to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timelines.
Customer Service Specialist
Chase
06.2018 - 01.2020
- Handle incoming calls for the Chase’s premier Sapphire credit card
- Assist customers with inquiries related to balance transfers, payments, fees, disputes, and balance inquires.
Customer Service Specialist
Reed Group
08.2017 - 01.2018
- Handle incoming and follow-up call for customers wanting to initiating and checking the status of a leave of absences, using technology to navigate a windows based system through a series of databases in order to access the appropriate information for the customer.
Customer Service Representative
Alight Solutions
04.2015 - 08.2017
- Provided CSR services for 401K, Defined Contribution (DC), Pensions and Defined
- Benefit (DB) for MCT58 (Multi-Client Team 58) Northrop Grumman and Huntington
- Ingalls
- Currently providing CSR services for DC for MetLife only, a part of MCT24 (Multi-Client Team 24)
- As a CSR I am responsible for answering and handling inbound calls from client employees as well as conducting outbound calls for follow-up as required, answer concerns and questions educating them on their benefits, and solve complex issues relating to their health, savings, retirement plans and human resource related issues.
Desktop IT Technician
Ellucian
01.2015 - 01.2015
- On the Central Helpdesk, supporting 74 Colleges and
- Universities
- Performed troubleshooting techniques and reset password, in programs such as Luminis, Banner INB and SIS/ERP, using Oracle and Cisco platforms.
Pharmacy Technician, Customer Care Specialist II
Walgreens Corporation
05.2010 - 09.2014
Service Excellence Team Member
- Functioned as primary resource in handling customer interactions via incoming calls ranging from routine to complex issues, delivering the highest quality customer service through the execution of responsiveness reliability, assurance/confidence, empathy, and professional impact on every customer interaction in a fast-paced pharmacy call center
- This includes receiving, prioritizing, documenting, and actively resolving inbound calls for Walgreens High Value customers regarding prescriptions for medication and other pharmaceutical services, as well as problem resolution with patients as it pertains to medication or shipment
- Also assisted regular call center specialist with Walgreens Pharmacy Care Center processes and customer complaints.
Account Services Specialist, Customer Service Representative
Sprint
01.2009 - 01.2010
- Provided support for customers facing challenges with company products and services, ranging from a simple question, such as the shipment of their product, to more complex questions or serious complaints
- Responsibilities include troubleshoot, investigate and resolve customers' questions to maintain customer satisfaction and retention as well as interviewing customers for relevant information and properly leading them through diagnostic procedures to determine the source of their problem with a Sprint product
- Log and track customer calls in a computer database and research, document and recommend new methods or modifications to the customer support processes
- Maintained 91% issue resolve.
Counter Sales Representative, Counter and Rental Clerk
The Hertz Corporation
05.1994 - 07.2008
- The key responsibilities included effectively communicate and offer ancillary products and services to enhance customer’s travel experience, working as a team player to ensure each customer receives “Best in Class Service”, by managing the rentals and returns process, in compliance with Hertz’s policies and procedures, as well as advising and selling optional services, vehicle upgrades and other products to customers.
Education
High School Diploma -
Evans High School
Orlando, FL1986
Engineer -
Devry Institute of Technology, or Vocational
School
1986
Skills
- Data Retention
- Software Deployment Management
- Helpdesk Services
- Mobile Fleet Management
Timeline
Customer Support - Acting Peer Success Crewmember
JetBlue
01.2022 - Current
Shipt Shopper
Shipt
06.2020 - 01.2022
Customer Service Specialist
Chase
06.2018 - 01.2020
Customer Service Specialist
Reed Group
08.2017 - 01.2018
Customer Service Representative
Alight Solutions
04.2015 - 08.2017
Desktop IT Technician
Ellucian
01.2015 - 01.2015
Pharmacy Technician, Customer Care Specialist II
Walgreens Corporation
05.2010 - 09.2014
Account Services Specialist, Customer Service Representative
Sprint
01.2009 - 01.2010
Counter Sales Representative, Counter and Rental Clerk
The Hertz Corporation
05.1994 - 07.2008
Service Excellence Team Member
High School Diploma -
Evans High School
Engineer -
Devry Institute of Technology, or Vocational
School
Similar Profiles
CHRISTINE ALLREDCHRISTINE ALLRED
Manager Customer Service Operations Center - Duty at JETBLUEManager Customer Service Operations Center - Duty at JETBLUE
Michael CalderMichael Calder
Flight Attendant at JetBlueFlight Attendant at JetBlue
Teresa FERNANDEZTeresa FERNANDEZ
Airport Operations Agent at JetBlueAirport Operations Agent at JetBlue
Ernest ValenteErnest Valente
Project Manager at JetBlueProject Manager at JetBlue
Margie AustinMargie Austin
Account Receivables Manager/Assistant Personal Assistant at Personal Injury PhysiciansAccount Receivables Manager/Assistant Personal Assistant at Personal Injury Physicians