Anthony Gregersen
San Antonio,TX
Summary
Hard working, experienced Customer Service professional focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to any business success. Driven to apply strong work ethic and motivational skills to achieve goals. Excellentt communicator with strong leadership and relationship-building skills which carry over into any work place and field. Broad industry experience include Healthcare, hospitality/driver, retail, Photo Laboratory.
Overview
21
21
years of professional experience
Work History
Production Assistant
Love You Hard Productions
08.2021 - Current
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Shuttle Driver/Concierge Specialist
La Quinta Inn & Suites In
11.2019 - 02.2021
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Caregiver
Michael Gregersen
06.2018 - 01.2019
- Provided emotional support and physical activities to accomplish quality of life and sustain needs.
- Provided transportation to medical appointments and other errands.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance when needed.
Hotel Houseman/Shuttle Driver
Homewood Suites
02.2018 - 06.2018
- Promoted the hotel brand’s loyalty program and increased customer service ratings through excellent personable service
- Provided services efficiently and with high level of accuracy.
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
- Trained new team members.
Digital Machine Operator And Customer Service
Digital Pro Lab (Photo Express)
01.2005 - 01.2017
- Improved customer service ratings through meticulous attention to detail.
- Trained new production team members in the operation of the digital image equipment.
- Educated myself in the intricacies of digital image machinery; frequently repairing production equipment in-house, saving money and insuring on time delivery of customer orders.
- Accommodated guests requests; whether standard or VIP rush.
- Collaborated with desk staff and outsourced repair to insure timely delivery of product.
- Tracked inventory of all photo lab products and equipment.
- Edited, toned, captioned and uploaded photographs for news publications.
- Archived photographs on computers and servers.
- Performed advanced computer processing of images for assignments.
Retail Store Manager
Kroger Photo Lab, Nashville, TN
01.2002 - 01.2004
- Selected and altered secondary photographic features such as backdrops and lighting.
- Consulted with supervisors to handle any unusual problems and to alter existing equipment.
- Archived photographs on computers and servers.
- Defined and recommended detailed solutions to capture images.
- Performed advanced computer processing of images for assignments.
- Edited, toned, captioned and uploaded photographs for news publications.
- Tracked inventory of all photo lab products and equipment.
- Promoted from Team Leader to Assistant Manager within 6 months.
- Counted cash drawers and made bank deposits.
Education
High School Diploma -
Reagan High School
San Antonio, TX05.2000
Skills
- Excellent customer service skills
- Bank deposit procedures
- Detail-oriented
- Customer-oriented
- Opening and closing procedures
- Attention to details
References
Christian Harris...Cell 405-431-6666. Work 405-772-1169
General Manager , Embassy Suites by Hilton
Michael Gregersen...patient. Cell 830-237-3726
Jewel Dusek...Business Owner, retired. Cell 210-846-8482
Jamie Wallis Harris...Cell 405-274-6428. Work 405-605-7607
Director of Sales, Courtyard/Residence Inn by Marriott
Lawrence Goynes...Cell 210-663-4334
Producer of Love You Hard TV
Timeline
Production Assistant
Love You Hard Productions
08.2021 - Current
Shuttle Driver/Concierge Specialist
La Quinta Inn & Suites In
11.2019 - 02.2021
Caregiver
Michael Gregersen
06.2018 - 01.2019
Hotel Houseman/Shuttle Driver
Homewood Suites
02.2018 - 06.2018
Digital Machine Operator And Customer Service
Digital Pro Lab (Photo Express)
01.2005 - 01.2017
Retail Store Manager
Kroger Photo Lab, Nashville, TN
01.2002 - 01.2004
High School Diploma -
Reagan High School
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