Anthony Gutierrez
Surprise,AZ
Summary
Team member with strong background in Fast-Food. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chick-fil-A
09.2023 - Current
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Closed Most Nights
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Baker
Crumbl Cookies
04.2023 - 09.2023
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared frostings and other toppings for cakes and pastries.
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
- Prepared dough for variety of pastries, cakes and breads.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Processed customer orders and payment transactions.
- Produced consistently high-quality baked goods for customers.
- Replenished bakery items in display cases.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Cleaned and maintained kitchen equipment and oven.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Shadow Ridge High School
Surprise, AZ05.2025
Skills
- Multitasking and Organization
- Cleaning
- Staff Development
- POS Systems
- Customer Needs Assessment
- Customer Service
- Professional Appearance
- Food Safety
- Stocking and Replenishing
- Cleaning and sanitizing
Timeline
Front of House Employee
Chick-fil-A
09.2023 - Current
Baker
Crumbl Cookies
04.2023 - 09.2023
High School Diploma -
Shadow Ridge High School