Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Anthony Sanders

Anthony Sanders

Customer Success Manager
Los Angeles,CA

Summary

I am a well-rounded and tech-savvy professional with a love for technology as well as a passion for exceeding the needs of my customer. I have more than 5 years of experience supporting accounts and web servers running LAMP/LEMP Stacks, AWS, business systems analysis, and customer success. I have overseen a book of business with an ARR of over 1.6 million dollars in a fast paced, high touch environment with a proven ability to grow revenue, reduce churn and become a trusted strategic partner for my clients. I am also a certified Amazon Web Services professional.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Customer Success Manager

Emotive
12.2020 - Current
  • (4 months +) At Emotive, I am responsible for a large book of accounts throughout the entire customer lifecycle after onboarding, including renewals.
  • I consistently rank amongst the top CSMs in term of product and usage adoption as well as retention.
  • I utilize a data based approach to identify opportunities for my brands and to ensure growth and consistent renewals.
  • Responsible for a book of accounts with an ARR of over $400,000.

Customer Success | Technical Account Manager

GoDaddy
10.2018 - 12.2020
  • I own the overall post-sales relationship with managed AWS and core hosting clients.
  • Responsible for customer satisfaction and retention, and identifying opportunities to up-sell or generate referrals.
  • I have consistently increased ARPU for my client base 2% or more while keeping low churn rates.
  • Well versed with various cloud computing concepts and internet technology.

CloudTech Support | Solutions Engineer

GoDaddy
02.2016 - 09.2018
  • I provide premium support to CloudTech subscribers in a fast-paced LAMP webhosting environment along with first level AWS support.
  • My duties include supporting Linux web servers with a range of operating environments along with the Plesk and cPanel control panels.
  • Performing software installations within Linux such as moodle, git, wordpress, ffmpeg, fail2ban, PHP versions, PHP modules, etc.
  • I frequently perform server optimizations and customizations such as Apache tuning, MySQL Optimization, memcache and opcache.

Business Analyst II

04.2014 - 11.2015
  • Holland America/Princess Alaska-Yukon Land Operations, Responsible for the Solicitation and documentation of all business and technical requirements for marketing and CRM system enhancements.
  • Ensured delivered product met business requirements during every step of the SDLC.
  • Developed test plans, coordinated testing, provided documentation and training to both end users and support teams.
  • Promoted to level II within one year.

Marketing Analyst

Princess Cruises
06.2012 - 04.2014
  • Responsible for developing and executing targeted campaign lists for direct mail and email communications, ensuring maximum response rates marketing ROI.
  • Analyzed marketing campaign results and present to multiple departments and teams throughout the company.
  • Regular and ad hoc analysis using SQL, Siebel queries and Excel.

Skills

    Strategic communications

undefined

Certification

AWS Certified Cloud Practitioner

Timeline

Customer Success Manager

Emotive
12.2020 - Current

AWS Certified Cloud Practitioner

12-2019

Customer Success | Technical Account Manager

GoDaddy
10.2018 - 12.2020

CloudTech Support | Solutions Engineer

GoDaddy
02.2016 - 09.2018

Business Analyst II

04.2014 - 11.2015

Marketing Analyst

Princess Cruises
06.2012 - 04.2014
Anthony SandersCustomer Success Manager