Anthony Sanders
Customer Success Manager
Los Angeles,CA
Summary
I am a well-rounded and tech-savvy professional with a love for technology as well as a passion for exceeding the needs of my customer. I have more than 5 years of experience supporting accounts and web servers running LAMP/LEMP Stacks, AWS, business systems analysis, and customer success. I have overseen a book of business with an ARR of over 1.6 million dollars in a fast paced, high touch environment with a proven ability to grow revenue, reduce churn and become a trusted strategic partner for my clients. I am also a certified Amazon Web Services professional.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Success Manager
Emotive
12.2020 - Current
- (4 months +) At Emotive, I am responsible for a large book of accounts throughout the entire customer lifecycle after onboarding, including renewals.
- I consistently rank amongst the top CSMs in term of product and usage adoption as well as retention.
- I utilize a data based approach to identify opportunities for my brands and to ensure growth and consistent renewals.
- Responsible for a book of accounts with an ARR of over $400,000.
Customer Success | Technical Account Manager
GoDaddy
10.2018 - 12.2020
- I own the overall post-sales relationship with managed AWS and core hosting clients.
- Responsible for customer satisfaction and retention, and identifying opportunities to up-sell or generate referrals.
- I have consistently increased ARPU for my client base 2% or more while keeping low churn rates.
- Well versed with various cloud computing concepts and internet technology.
CloudTech Support | Solutions Engineer
GoDaddy
02.2016 - 09.2018
- I provide premium support to CloudTech subscribers in a fast-paced LAMP webhosting environment along with first level AWS support.
- My duties include supporting Linux web servers with a range of operating environments along with the Plesk and cPanel control panels.
- Performing software installations within Linux such as moodle, git, wordpress, ffmpeg, fail2ban, PHP versions, PHP modules, etc.
- I frequently perform server optimizations and customizations such as Apache tuning, MySQL Optimization, memcache and opcache.
Business Analyst II
04.2014 - 11.2015
- Holland America/Princess Alaska-Yukon Land Operations, Responsible for the Solicitation and documentation of all business and technical requirements for marketing and CRM system enhancements.
- Ensured delivered product met business requirements during every step of the SDLC.
- Developed test plans, coordinated testing, provided documentation and training to both end users and support teams.
- Promoted to level II within one year.
Marketing Analyst
Princess Cruises
06.2012 - 04.2014
- Responsible for developing and executing targeted campaign lists for direct mail and email communications, ensuring maximum response rates marketing ROI.
- Analyzed marketing campaign results and present to multiple departments and teams throughout the company.
- Regular and ad hoc analysis using SQL, Siebel queries and Excel.
Skills
Strategic communications
Revenue growth
Technical consulting
Requirements management
Technical Support
Training and mentoring
Certification
AWS Certified Cloud Practitioner
Timeline
Customer Success Manager
Emotive
12.2020 - Current
AWS Certified Cloud Practitioner
12-2019
Customer Success | Technical Account Manager
GoDaddy
10.2018 - 12.2020
CloudTech Support | Solutions Engineer
GoDaddy
02.2016 - 09.2018
Business Analyst II
04.2014 - 11.2015
Marketing Analyst
Princess Cruises
06.2012 - 04.2014